HELP! I have had Corel X4 installed for about 3 months then all of a sudden it has stopped working.
Everytime I try to start the app it comes up with "Product Installation Unsuccessful Please Reinstall Error 24" and closes. We have this installed on quite a number of computers with different legit keys on each.
I have tried repairing the installation through add/Remove programs with no success, one one computer tried uninstalling then reinstalling but when installing it comes up with "Invalid Key" when trying to reinstall, which is weird because it worked before and is legit. All computers running Windows XP and had CorelX4 SP1 installed. Have tried installing the Hotfix1 (no sucess).
Have looked through the forums here and can't really see anything that will help. Would really appreciate some info, cheers.
Hello all,
On behalf of the entire CorelDRAW team, I am very sorry for the inconvenience some users have experienced as a result of this error message and have been victims of software pirates. I have just posted a detailed entry in my blog that provides the details behind what is happening and also provides those affected with an option to get the problem resolved. You can get the details at following address:
http://community.coreldraw.com/blogs/gerard/archive/2010/06/02/error-24-details-and-an-offer.aspx
Gérard
Now that the problem has been identified, we have gone through the process of deleting any link to information on how to bypass / hack the product. Please do not post any additional information about unauthorized activities, neither on this site nor on others.
The CorelDRAW.com administrators.
I contacted Corel . Waited a long time for an aviliable tech . She kept asking me to wait while she look for an answer then she told me to send my receipt to an e-mail address and someone will call me immediately. It has been two days. No one contacted me at all. My take it this tech has not got a clue what is error 24. so that was her way to get rid of me.
I contacted Gerard Metrailler. He responded to me within 10 minutes . It was my fault and greed to buy from e-bay at the first place. Gerard could have said too bad for you; instead Corel offers me to download a legal software with proper serial number at a dicount price of approx$100. I am thanksful for that only if someone from Corel will tell me where to go and how to do that instead of just shipping me off to an e-mail address that no one is going to answer . As of now June two days has past since I spoke with Corel. I still don't know how and where to obtain this download. Can someone help me?
Hello Gerard
I have been trying to get someone to help with a problem and have found it reeeeeally difficult to get some support.
My problem as follows:
I would really appreciate any help as this process so far has taken 3 weeks so far and 4hrs today alone trying to get in contact from someone from Corel.
Thanks in advance.
Cheers
Bob O'Mahony
Theatre Operations Manager