Customer Service Responsiveness concern

I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail.  Contacted three more times still no help.

Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?

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  • Pinyon said:

    I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail.  Contacted three more times still no help.

    Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?

    Hi.

    Not me.I haven't called them in over 10 years and hopefully will never need to.

    A big helpful bunch of CorelDraw users here; Maybe we can help with the problem if you want to tell it to us.

    ~John

     

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