I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help.
Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Pinyon said: I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help. Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Sometimes it's not easy to the technical support find the real problem and its solution. They know about software, hardware and the most common problems, and they have the solution for 99% or more of the problems, but not allways is what you need. And perhaps they don't understand you correctly (they are humans, not computers) and perhaps tehy believes that your problem will solved after reinstall the program. I'm not a part of the customer service, of course, but I received a lot of messages and calls about problems, and sometimes is not easy to imagine the problem. For example, some days ago the problem was the mouse, not the program (the mouse included a software that change the position automatically... and while you are drawing it's a real problem!).
btw, here is the best place for explain your problem and find a solution. Here you will find many of the most experienced users, and also some of the Corel team, so we do the best as possible to help you
Thanks will reply
Ok guys,
Thank you all I am new to this style of discussion so here goes.
The issue is with two sub programs to Corel Grafics suite x5, Video x3 causes blue screen and update shows a script error.
The other is website creator x5 same problem blue screen crash and script error when checking update.
First tech guy was helpful but could not solve the video app problem so I have left it as I do not use this progam yet, secound tech guy explained that the web progam is a third party app and could not help but would email the company and have them get back to me. Well I have been waiting! Also I don't realy think that it's acceptable to offer an app that can't be supported but must be shifted to another entity, but thats only me.
Corel Draw has definitly gone through some changes since I used it in good old days and I am struggling with getting up to speed but things like clip art not being handy is a problem dont know where to find it so I revert to MS Publisher to find and drag&drop.
I am not usualy a winer and always try to fix my problems on my own before I go to tech support so I have spent a lot of time on fixing this stuff.
Thanks for your responces
Randy
Do you see any warnings or errors in the Windows event log in the last seconds before the time of the blue screen ?
Yes, there is a full page of info and at the end it says something dump I believe a report is generated.
Pinyon said: there is a full page of info
Anything involving video drivers, perhaps?
I am not sure but I am diligent when it comes to updates, and am sure I have the latest drivers, the CS email indicates that may be a concern as well as updating 3 microsoft programs which I am trying right now, let you know
Thanks
Finally a fix
Thank you for contacting Corel Customer Support.
Could you confirm the exact product that you are inquiring, please? When I referred to your case number 01051250, the issue is with your VideoStudio Pro X4. However, in this case number 01062289, you are inquiring about Website Creator X5 bundled to CorelDraw Premium Suite X5.
Based on your case number 01046305, you are getting this error with Website Creator X5, is this correct?
"Can't execute from a freed script" , "Do you want to continue running scripts?" ,Yes or No both result in a string of other errors. Error has occurred on the script on this page Code 0
To further isolate this issue, please do the following:
1.) Please visit http://search.microsoft.com/ then manually search, download and install the following updates:
2.) DirectX End-User Runtime Web Installer
3.) Microsoft Visual C++ 2010 (x86)
4.) Microsoft .NET Framework 4 (Web Installer)
5.) Run Windows Update and get all the critical updates released by Microsoft. It is very important that your Windows is updated:
For Windows 7: http://windows.microsoft.com/en-us/windows7/Install-Windows-updates
6.) Afterwards, reboot your computer. Once restarted, check if you are running the latest video drivers for your video card. If you have an older version, download the latest video driver (a reboot may be required).
For NVIDIA users, get the latest driver here: http://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD-ATI users, get the latest driver here: http://support.amd.com/us/gpudownload/Pages/index.aspx
For Intel users, get the latest driver here: http://www.intel.com/support/graphics/detect.htm
7.) Run the software.
If the problem persists, please do the following:
Clean up temporary files and Recycle Bin by launching the Disk Cleanup from Start menu >> Programs >> Accessories >> System Tools >> Disk Cleanup.
Launch Internet Explorer and do the following:
For Internet Explorer 7 or above:
1.) Click Tool >> Internet Options;
2.) On the ''General'' tab >> ''Browsing History'' section, click on ''Delete''; under the Browsing History window, check all the data's to be deleted and click on ''Delete''.
3.) On the ''Security'' tab if reconfigured, click on ''Reset all zones to default level''.
4.) On the ''Privacy'' tab, temporarily uncheck ''Turn on Pop-up Blocker''. (you may re-enable this later after you have downloaded the required files).
5.) On the ''Advanced'' tab, click on ''Restore Advance Settings'' and ''Reset...''.
6.) Click on Apply and OK and then close the browser.
7.) Re-launch Internet Explorer and go to the specified sites.
If the problem persists, please follow the instructions in this article:
000007551 - What do I do if I get the ""PAGE COULD NOT BE DISPLAYED"" when opening a Corel program for the first time?
http://corel.force.com/index/articles/en_US/Master_Article/000007551-What-do-I-do-if-I-get-the-PAGE-COULD-NOT-BE-DISPLAYED-when-opening-a-Corel-program-for-the-first-time
Please do not hesitate to contact us with any further questions.
Regards,
Alfredo
Corel Customer Support Services
IMPORTANT: When replying, do not delete the contents of this message. This information allows your replies to be seen and responded to by agents.
Your Personal Identification Number (PIN) is: 164494214
Full information regarding Corel Support offerings can be found online at http://www.corel.com/support.
A full list of contact numbers can be found at: http://www.corel.com/contactus To check on the status of your case, log in at: https://store1.corel.com/corel/account.jsp and select Support Cases.
Looking for faster support? Try one of our Priority Protection Plans at http://www.corel.com/servlet/Satellite/us/en/Content/1300677042987 to receive top priority phone support.
Description Information
Subject
When do I get customer service
Description
Dear Randy Halyk%2C I am writing to let you know that your incident is being automatically closed by the system because it has been inactive for ten days. We hope your question has been resolved%2C but if you still need assistance please log in to our online case management tool to submit a question and we will be happy to help you. Thank you for choosing Corel%2CSabinaAnne - Customer Support Representative Incident Number 01062289 help with case %2523 01051250I recieved this message and have never been helped%21 please contact me with the answers.Randy product delivery -Box serial number -chw-1100-r-533-13008-18215
OS: Win7
Processor: AMD Athlon64 X2 5200+ ~2.6Ghz
Memory: 8192MB RAM
Video Adapter: Nvidia Geforce GTS250, nv3dumx.dll, v8.17.12.7550, 15/06/2011 DirectX Updated: DirectX11
Printer:
ref:00D6Jqva.5006DzGAm:ref