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Still English help file in Swedish version!

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Top 500 Contributor
Sweden
Female
Lena Hanson Posted: Tue, Jun 19 2012 5:22

I am stunned! When we bought the first X-version (I have forgotten wich) it was so long ago that we bought our last version, that we couldn't upgrade. We had to buy a whole new version. As I am a Swede living and working in Sweden, it was natural for me to buy the Swedish version of the program.

When I had installed it and wanted help with something the first time, I opened the help file. I was stunned that the help file was in English! Can you imagine wanting help with a command or a function that you know the Swedish name for, and then having to search in an English file!? My English is not bad, but knowing the specific name of a command or function is not easy....

I contacted someone in England and after a lot of emailing and irritation (from my end) they finally agreed that the information about the help file being in English could have been better. On the box there was a stamp sized sticker and it was not mentioned at all in the web shop where we bought it.

I think this was version X3, and I am flabbergasted that that's still the way when I downloaded the Swedish trial version of X6 (I forgot that I use the English version of X5...) and there's the English help file. They charge exactly the same amount of money for a program that is totally useless if you ever need help.

We are now going to buy the ENGLISH version of X6, no mistake there.

How do you non-English/non-American users do? Do you use the English version or your own language? How does it work with the help file?

Top 10 Contributor
Sweden
Male

zitalena

As you can see in my answer to your question about mouse wheel scrolling, I have now found out you are Swedish. Took a while. Smile

Anyway, I think (but I'm not 100% sure) that if you buy the Swedish boxed version, you'll be able to install with both Swedish and English language support.
The help file will still be English only but you can at least switch between Swedish and English for the program.
You can do this in Options > Global (Alternativ > Allmänt).

As I mentioned in the other thread, I prefer to use the English version all the time. It's much easier to communicate here, and as you've found it's also easier to use the help file that way.

/Ronny

“The ability to think differently today from yesterday distinguishes the wise man from the stubborn”
John Steinbeck

Top 500 Contributor
Sweden
Female

I agree with you, it's easier to use the English version. So easy that I didn't think about it when I downloaded the trial, the language feels natural :) But I think it's crazy that they charge as much for a non-working version, wich in fact the Swedish version with an English help file actually is, for all who are not proffessionals... It seems like a hazzle to first wonder about a function or tool, then switch to another language, see what it's called and then search in the help file. I was just stunned that this is still the fact, and that it's not written about where you buy the program. Dustin for instance: http://www.dustin.se/product/5010628426/coreldraw-graphics-suite-x6-win-swe-cd/#intcmp=searchProvider_dacsa

Top 10 Contributor
Sweden
Male

Lena Hanson:
But I think it's crazy that they charge as much for a non-working version, wich in fact the Swedish version with an English help file actually is, for all who are not proffessionals.
Agree.
Those who choose a non-English version are probably the ones who would also need (and expect) a localized help file.
But Corel is not alone regarding this problem.

/Ronny

“The ability to think differently today from yesterday distinguishes the wise man from the stubborn”
John Steinbeck

Top 500 Contributor
Sweden
Female

The only other programs I use are from Adobe and Microsoft, and there the help files are in Swedish...

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