Wow, amazed I have managed to get this far, but even more amazed at how difficult Corel make it to get any type of tech support.
So hoping someone here may be kind enough to help.
I am running CorelDraw X6, version 16.1.0.843. I now want to be able to apply any patches/updates to keep this application as up to date as possible without upgrading to X7 yet. Simple? You'd think so?
Downloaded the update CDGSX6Update4.exe, went through the installation process etc. Now have the following message:
"Your Update was not installed. There is a problem. Unfortunately we were unable to verify your product status which prevents you from accessing product updates or using online content. For assistance please contact corel support at www.corel.com/member support!
Of course, no joy at the link shown, no way of contacting Corel except an 0800 number (we are in the UK) which gives option 1 as tech support then tells you thats no longer available, or option 2 sales where they just tell me they are not tech staff.
The software is genuine, but we do not pay for support. However surely that cannot exclude us from the smallest patches and updates?!
Any info or advice would be much appreciated!
I am actually shocked at how difficult it is to get any contact with Corel.
Update 4 should work with 16.1.0.843 (X6.1).
Before you perform the update, start X6.1 and look at the icon in the bottom right corner. If the man is green, hover on it and it will confirm what name you are signed in under. Log in at Corel.com and go to the list of your Registered Products. Make sure that X6 is included there and compare the serial number with the one that shows up in CorelDraw's Help > About CorelDraw screen.
If all the above is correct, log in as adminstrator. Make sure you have a live internet connection and try installing the update once more.
Thanks all, pretty sure all this is OK but going to check and double check, then try again, wish me luck :-)
Logged in using the correct name. Got the correct installation details / serial number. All OK.
But STILL comes up with exactly the same error message :-(
This IS a genuine product and IS registered.
Any more ideas?
I am a little frustrated to say the least that there is no support from Corel for this. The chap I spoke to this morning told me he couldn't help, but told me there was a live-chat on the Corel site which would give me access to tech support. Couldn't find it, does anyone know about this or where to find it?
Does anyone have any info please as to whether I am able to get any support from Corel on this?
Gérard (senior CorelDraw product manger at Corel) has previously suggested people unable to upgrade due to problems of membership verification contact him direct
You will find a contact link on his page at http://community.coreldraw.com/blogs/gerard/
Thanks, will try that :-)
Thank you for your email TSW. I'll wait for your answer to the questions I had per email.
As a general comment, in order to be able to install updates (since Update 2 for X6), you need to have a valid membership and be signed-in to CorelDRAW (a free Standard Membership works fine). To check that you are signed-in, check the icon in the lower right corner of CorelDRAW X6 / upper-right corner of X7. If you have a head with a orange or blue icon (shield of square with letter), you should be good to go. If it is red, not so much. Most of the cases we've seen so far is from people who have signed-in with a different email address than the one they initially signed-in with. The other case is when users use an illegitimate serial number, which I understand is not your case.
Gérard
Hello TSW; I'll tell you what happened to me. I bought a video card and Windows 7 Ult. from a computer store that was listed on eBay, Windows registered fine, a little over a year later I got a nasty gram saying my copy of Windows was bad. I called the place I bought it from and told the guy there what was going on, he hung up on me, so I call MS with the number that kept coming up.The guy there told me to send everything that I had got. box, books recites, ect. and he gave me another 30 days on my time before it shut down. They sent me another box with the DVD's and paper work in about two weeks. I called the store to tell him what was going down, and the phone number was disconnected. I would NOT to to eBay to buy anything again. Still using the video card in another computer.
George