I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help.
Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Pinyon said: I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help. Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Hi.
Not me.I haven't called them in over 10 years and hopefully will never need to.
A big helpful bunch of CorelDraw users here; Maybe we can help with the problem if you want to tell it to us.
~John
Sometimes it's not easy to the technical support find the real problem and its solution. They know about software, hardware and the most common problems, and they have the solution for 99% or more of the problems, but not allways is what you need. And perhaps they don't understand you correctly (they are humans, not computers) and perhaps tehy believes that your problem will solved after reinstall the program. I'm not a part of the customer service, of course, but I received a lot of messages and calls about problems, and sometimes is not easy to imagine the problem. For example, some days ago the problem was the mouse, not the program (the mouse included a software that change the position automatically... and while you are drawing it's a real problem!).
btw, here is the best place for explain your problem and find a solution. Here you will find many of the most experienced users, and also some of the Corel team, so we do the best as possible to help you
...anyone else with this problem...
Yes, there have been others disappointed in Corel support... BUT, most people who have posted their problems here, receive the help they need to solve the problem they have... and it doesn't take weeks... usually no more than a few hours... BUT you must state the problem(s) you're having and a little info on your System... OS, amount of RAM, video card, space left on hard drive, build number of your installed CDX5... SP3 gives you a build number ending in 686.I have been amazed and pleasantly surprised at the depth and breadth of knowledge of the Forum members here.
the 'dd'
Hello Pinyon; When I bought X4 I THOUGHT I had a problem and went to the CorelDraw web page and looked around untill I found a phone number and called, talked for a couple of hours while we screen shared, he didn't find the problem either, but after he left I found the Problem in "Windows". If I had asked the same question her I would have felt like a dum ass after someone told me how to fix it in 5 min. State your problem and see if someone don't come a long and tell you how to fix it!!!!!!!
George
Pinyon said:still no help.
What's the application doing to you?