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Cannot Scan with either Corel draw x6 / Corel PhotoPaint

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BENZERO posted on Tue, Apr 3 2012 22:53

Cannot Scan with either Corel draw x6 / Corel PhotoPaint. The icon is not highlighted

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Top 25 Contributor
Stockholm, SWEDEN (Europe) Illustrator & Artist
Male
CorelDRAWMaster
Verified by Steve

BENZERO:

Cannot Scan with either Corel draw x6 / Corel PhotoPaint. The icon is not highlighted

If installed 64 bit version of CorelDRAW/Photo-Paint then thats one reason because many, most of them, scanner manufacturers havent created proper 64 bit scanners. Its a know issue and it will come asolution for this by Corel later the 2nd part of this year. But there IS a solution for this during the transition period. A macro/User Control.

Read about the solution here http://community.coreldraw.com/forums/p/32038/150733.aspx#150733

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Top 10 Contributor
Uruguay
Male
CorelDRAWMaster

Perhaps you're using a TWAIN 32-bits scanner driver , under CorelDRAW 64 bits on Windows 64 bits? if yes, you must install the 64 bits version of your driver

Ariel Garaza Díaz

  arielgaraza.com


THANK YOU, I just checked it now you are right.

One more question PLEASE. HOW CAN I MAINTAIN PICTURE SIZE, WHEN USING COREL PAINTSHOP X4 TO SCAN. COS I NOTICED THAT AFTER SCANNING AND SAVING WITH .JPG EXTENSION - WHEN IMPORTED IN COREL DRAW ITS ALWAYS BIGGER THAN A4 PAPER SIZE

Top 25 Contributor
Stockholm, SWEDEN (Europe) Illustrator & Artist
Male
CorelDRAWMaster
Verified by Steve

BENZERO:

Cannot Scan with either Corel draw x6 / Corel PhotoPaint. The icon is not highlighted

If installed 64 bit version of CorelDRAW/Photo-Paint then thats one reason because many, most of them, scanner manufacturers havent created proper 64 bit scanners. Its a know issue and it will come asolution for this by Corel later the 2nd part of this year. But there IS a solution for this during the transition period. A macro/User Control.

Read about the solution here http://community.coreldraw.com/forums/p/32038/150733.aspx#150733

Top 200 Contributor
Lockyer Valley, QLD, Aust
Male

I have the same issue, X6 Draw and PhotoPaint

I have installed the latest drivers from Epson website, no joy.

I have also contacted Corel support, will see what they suggest.

I also run Photoshop 64-bit, and the scanner works fine with that.

 

Software used: Wilcom ES3 Level 3  [V3.0H], CorelDrawGS X6 (64-bit) [16.4.0.1280]
Computer: OS: Win7 Pro x64 SP1 | CPU: Intel i5-2500K 3.30Ghz | RAM: 8GB 1600mhz | Graphics: ASUS EAH6850 1GB | Monitor: 24" BenQ E2420HD | Tablet: Wacom Intuos4 Medium

Top 10 Contributor
Uruguay
Male
CorelDRAWMaster

BENZERO:
HOW CAN I MAINTAIN PICTURE SIZE, WHEN USING COREL PAINTSHOP X4 TO SCAN. COS I NOTICED THAT AFTER SCANNING AND SAVING WITH .JPG EXTENSION - WHEN IMPORTED IN COREL DRAW ITS ALWAYS BIGGER THAN A4 PAPER SIZE

the reason is the file compression, since JPG is imported as 72 dpi with a bigger size than the original. Save as TIF instead, and you di't have problems

Ariel Garaza Díaz

  arielgaraza.com


Thanks a lot, am going to try that now

Same here  Epson 64 bit drivers no go in Corel x6. I see you also digitize.

I've been using Corel draw over 20 years now.  (I believe since late 80's)

running a silkscreen, and embroidery/ Sign shop.

Graphtec plotters, Melco embroidery machines, and M&R Automatic presses.

NUTTZ

 

 

 

Thanks for the link

Top 200 Contributor
Lockyer Valley, QLD, Aust
Male

Hi Nuttz,

Yes, I do garment decoration - embroidery, transfer, dye sub, screen print etc etc. Yes

Have been using Corel since around 2000. Wilcom since around 2003.

I have tried different drivers from Epson but no go, to date.

Even tried doing a driver update through windows, but interestingly didn't find my printer/driver on the current list from windows....so maybe that tells me something.

A new printer/scanner may be on the cards.....but I sure hope not. Have only had this one a year.

Software used: Wilcom ES3 Level 3  [V3.0H], CorelDrawGS X6 (64-bit) [16.4.0.1280]
Computer: OS: Win7 Pro x64 SP1 | CPU: Intel i5-2500K 3.30Ghz | RAM: 8GB 1600mhz | Graphics: ASUS EAH6850 1GB | Monitor: 24" BenQ E2420HD | Tablet: Wacom Intuos4 Medium

Top 25 Contributor
Stockholm, SWEDEN (Europe) Illustrator & Artist
Male
CorelDRAWMaster

NUTTZ33:
Same here  Epson 64 bit drivers no go in Corel x6.

That is not entirely true.

If you use CorelDRAW / Photo-Paint X6 32 bit version there is no problem to scan.
If you use 32 bit version of CorelDRAW X6 & Photo-Paint X6 YOU CAN scan without problem. 

But - If you use the 64 bit version there might be issues due to manufacturers lack of 64 bit drivers.

 

AND, observe you can have installed and simultaniously run the X6 32 bit & 64 bit versions on the same computer. 

 

Your Photoshop is that a 64 bit or 32 bit version?

 

Corel have stated a solution will come 2nd part of this year.
During this period there is a solution for direct scanning through CorelDRAW & PP using a Macro/User Control programmed by Softbotz for a very small and fair fee through this transition period while Corel solve the situation for us.

Also you should check, if you dont like Softbot excellent macro/yser control, if Epson have a Scanner Software like Canon has, where you can scan using THEIR scanning software on a 64 bit computer. You then assign the program to open the scan in CorelDRAW or PP.

So you can scan 

 

Top 200 Contributor
Lockyer Valley, QLD, Aust
Male

I have a open support case regarding this issue, I have an Epson Artisan 835 that prints fine but I am not able to scan with it using X6 64-bit.

As Stefan has indicated, 32-bit works fine.

Stefan Lindblad:

AND, observe you can have installed and simultaniously run the X6 32 bit & 64 bit versions on the same computer. 

Your Photoshop is that a 64 bit or 32 bit version?

My preference would be not to have both versions of X6 on my computer.

My Adobe software is supposed to be 64-bit. (the x64 in the splash screen would suggest that)

I have also contacted Epson, just in case it was a problem on their end, and the response I was given was it is a Corel issue.

Currently, I am using X5 to scan images then import into X6, adds a little extra time to workflow, not elegant but workable.

When the update comes out, hopefully all will be well.

On Friday, I received an update regarding my support case that would suggest this will be the case.

Part of the reply to me from Corel Support.

A similar scanner, the Epson Perfection 300, is installed on our Lenovo test machine, also with the latest driver and scanner software.
Please be informed that this is a bug and has been reported. Please visit our website regularly for latest updates.

Software used: Wilcom ES3 Level 3  [V3.0H], CorelDrawGS X6 (64-bit) [16.4.0.1280]
Computer: OS: Win7 Pro x64 SP1 | CPU: Intel i5-2500K 3.30Ghz | RAM: 8GB 1600mhz | Graphics: ASUS EAH6850 1GB | Monitor: 24" BenQ E2420HD | Tablet: Wacom Intuos4 Medium

Top 25 Contributor
Stockholm, SWEDEN (Europe) Illustrator & Artist
Male
CorelDRAWMaster

Stephen:
I have also contacted Epson, just in case it was a problem on their end, and the response I was given was it is a Corel issue

A standard, and stupid, manufacturer answer. And thing is partly this: Epson, HP and Canon support/customer service employees may THINK the drivers are fully 64 bit, but they are not.

I got a similar answer from Canon last year when I started to discover this issue, and as I wrote on my blog. 

Scanner manufactures at best have supplied a 32 bit program that installes on a 64 bit computer. This program of theirs, in Canon´s case its called "MP Navigator", simply allow you to use the 32 bit program to scan, and then allow you to ask their MP Navigator program to have the scanned image opened in either CorelDRAW, Photo-Paint, Photoshop and whatever 64 bit program you use.

 

Top 200 Contributor
Lockyer Valley, QLD, Aust
Male

Stefan Lindblad:

Stephen:
I have also contacted Epson, just in case it was a problem on their end, and the response I was given was it is a Corel issue

A standard, and stupid, manufacturer answer. And thing is partly this: Epson, HP and Canon support/customer service employees may THINK the drivers are fully 64 bit, but they are not.

I got a similar answer from Canon last year when I started to discover this issue, and as I wrote on my blog. 

Scanner manufactures at best have supplied a 32 bit program that installs on a 64 bit computer.

I agree entirely.

I can't blame the customer service person I spoke to as they didn't write the code.

They are only telling me what the the company tells them i.e. it is a 64-bit driver.

When they should say it is 32-bit driver that is 64-bit compatible.

Until we get to the point where 64-bit OS's will only allow 64-bit programs/drivers to be installed, we will continue to have these sorts of issues from time to time.

 

Software used: Wilcom ES3 Level 3  [V3.0H], CorelDrawGS X6 (64-bit) [16.4.0.1280]
Computer: OS: Win7 Pro x64 SP1 | CPU: Intel i5-2500K 3.30Ghz | RAM: 8GB 1600mhz | Graphics: ASUS EAH6850 1GB | Monitor: 24" BenQ E2420HD | Tablet: Wacom Intuos4 Medium

Top 25 Contributor
Stockholm, SWEDEN (Europe) Illustrator & Artist
Male
CorelDRAWMaster

Stephen:

I can't blame the customer service person I spoke to as they didn't write the code.

They are only telling me what the the company tells them i.e. it is a 64-bit driver.

When they should say it is 32-bit driver that is 64-bit compatible.

Until we get to the point where 64-bit OS's will only allow 64-bit programs/drivers to be installed, we will continue to have these sorts of issues from time to time.

 

And I agree with you too :-)

Its a classic lack of proper internal communication at many companies, big or small.

Two months ago I both called on phone as well as sent email to  a former client. When I finally called via their switchboard they connected me saying "She seems to have gone for lunch or something and forgotten to make the "out for lunch setting" on her phone. And so I called again and emailed again, only to once again call via their switchboard to finally connect me with someone else of her closest collegues, maybe they new where she was and could take a message.

When I talked with her collegues they told me she had retired September last year.

The staff at the switchboard was as baffled like I was. Crazy. And thats whats going on about false 64 bit drivers in my opinion among scanner manufacturers. CorelDRAW and Photo-Paint have no problem of scanning as long as the drivers from manufacturers have full and truly 64 bit support. 

Now, Corel know about this fact and have publically said they will sort this for us and create a solution that works for us despite the lack of 64 bit drivers from scanner manufacturers.

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