I am so very frustrated and trying to reach CUSTOMER NO SERVICE at Corel! The chat on the website does not work -- I have tried it numerous times and always get the answer there is no one available online -- so how does this constitute being online 24 hours M-Th as they advertise? The phone number listed directs you back to the website. Maddening!!
Three of my machines have started showing a popup that my software is illegal, and directs me to a link to contact customer support, which, you guessed it! directs me back to the website!! I should not have to PAY for support to ask a question or clarify this issue. I own a full copy of the software for each of my machines. All I want to do is get this resolved!!
And then, since our company is growing and we are adding yet another graphics work station for a new hire next week (yes, I already bought another full copy of the software for that machine!!), I thought about exploring a site license or even the subscription service but, shock! I can't contact anyone to talk about my options!!
VERY FRUSTRATED!!!
Hello Lisa; Yea the support has gone down hill in the last few years. If you are calling during there business hours you may get someone, but you are right about the 24 Hr.'s. We see a few people who have been had buying bad copies on this forum, There's not much we can do to help. If you are getting the illegal flag I would contact the people where you got it from, If you got it from eBay at a real good deal, it is probably illegal and if you bought it thru PayPal you have 30 days to file a complaint. It will take about 30 day to get your money back.
Good Luck, George
Lisa Higginbotham said:Three of my machines have started showing a popup that my software is illegal... I own a full copy of the software for each of my machines.
Sometimes pirated versions seem legitimate, but then people get these nasty surprises. One of those "to good to be true" situations where the price was very low.
But, consider that if you'd bought directly from Corel in the beginning, this dramatic event wouldn't have happened at all.
So, best wishes on getting it dealt with. Another time-eater is re-installing "real" versions on those multiple systems.
I'm pretty sure that if Corel could go in and look at my serial numbers, which ARE registered and ARE showing up on my account when I log into my account information with Corel, they would see my machines are all legit. But not being able to reach a human is maddening! I think what possibly happened is that I had these copies on older machines and when I replaced the machines I loaded all my software onto the replacement machines, and wiped the harddrives on the old machines before recycling. Therefore I would expect Corel could just turn off these annoying pop ups. The software works fine, I just want the irritating popups gone!
Hello Lisa; A bad copy doesn't stop you from registering the software, and it takes a little time to show up on the computer. If you aren't on the net after you register the program you may not see the fly out nasty gram until you do go on the net The small icon at the bottom right of the screen shows red if you arent ( screen shot below). But if I did get it I would be looking for the seller. If you were not logged on and uninstalled the programs, they would show up as one of your installs, and you only get so many installs, maybe that's what you have. Good Luck.
George
Hello Lisa,
can you please contact me directly per email / direct message on this site, and I will see how I can help. I will reply from my Corel.com email address so that you know it's from Corel, and will need your serial number and proof of purchase to check if your software has been flagged by mistake. From past experience, purchasing from marketplace / auction sites is usually not legitimate software. The other problem could be that the serial number you are using has been used more than what is allowed through the End User License Agreement.
Yes, in the past, we had some whole with the registration process and didn't check for validity. With CorelDRAW Graphics Suite X6, you can only get a free Standard Membership (this is replacing the traditional registration process) if you have a valid serial number that hasn't been used before, e.g. we do check. If that check fails, you will get the message that we were unable to verify your status. But we didn't have this in place with X5, and at the same time, we have started a communication process to the users who might be victim of piracy in order to provide with a very attractive price to become legal. Again, I will need your serial number and proof of purchase in order to validate that there is a mistake with the display of the message.
Regarding the questions you might have about subscription, I would be happy to help. I previously posted more information in my blog here and here.