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CorelDRAW X4 keeps crashing Vista

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speech Posted: Sun, Feb 24 2008 7:12

I'm a CorelDraw user since version 3, I have just installed X4 on a fresh new Vista (Dell notebok D830 with Intel Graphics, Aero disabled).

I'm very disappointed by X4, it keep crashing for many resons:

1) It crashes sometimes if you past text from Word (2007)

2) It crashes sometime if you print

3) It chashes sometime if you double click on a guide line

4) Other i do not remember, but in a full day work I have to reboot not less than 5 times.

When it crashes Window does, so there is nothing I can do then hard-reboot the computer.

I never had problems with X3 SP2 (same windows same computer).

The question are: why do we have to wait for SP1 to have a decent stability? Should I switch back to X3 and ask refound for X4 -or better- should I switch to Adobe software?

Sincerely I think X4 is a piece of crap.

A very upset Corel customer.

 P.S. CorelPaint X4 works like a charme.

Top 25 Contributor
Ottawa (ON), Canada
Male
CorelEmployee

I am sorry to hear that you are having problems with X4. Could you provide some more details, and especially steps to reproduce your problems so that we can investigate it?

Gérard

Using CorelDRAW Graphics Suite X7.1 with Premium Membership, CorelDRAW Technical Suite X6 SP1 & CorelCAD 2014.5
on Windows 8.1 Pro 64-bit  / Intel Core i7, 8 Gb RAM.

Gerard Metrailler:
I am sorry to hear that you are having problems with X4. Could you provide some more details, and especially steps to reproduce your problems so that we can investigate it?

Well, it doesn't happen all the times but once in a while. Just to report the last one (10 minutes ago):

Simple A4 document with 5 300dpi images, 4 text box, a bunch of objects (text, shapes, etc.). I have worked on the document then I was ready to print: Menu/print click and then... CoreDraw stuck!

Impossible to run the task manager or doing anything else, the only option is to push the power button for 5 seconds to switch off the computer.

My Vista is very stable, no problems with any program installed. Actually yesterday I also got a blue screen after double click on a guide line behind a text box. I do not remember the type of error.

Looks like the biggest problems are relatet to text box and printing.

It happened also that the program crashed wile I was draggin the bitmap but after the reboot I have tried to open the file but CorelDraw hanged while opening, reboot again, used the backup file...

I do not know what is the problem, really, I have used X3 for months without any problem...

My notebook is a Dell D830 (Intel graphics - 2GB RAM), I only run the ESET NOD32 (rel 3) in background. BTW, my notebook is part of a Windows 2003 SBS domain with documents redirection.

Top 500 Contributor
Ottawa, Canada

speech:

My Vista is very stable, no problems with any program installed. Actually yesterday I also got a blue screen after double click on a guide line behind a text box. I do not remember the type of error.

You can find information about the blue screen in your event viewer.  It may give you an indication of where the problem is.

Are you using the latest display drivers?

Jeff Paciga:
You can find information about the blue screen in your event viewer.  It may give you an indication of where the problem is.Are you using the latest display drivers?

 Yes, at least the last one on the Dell web site.

It happened once again just before responding this post, while editing a text box. Looks like it is related to the text editing. The only difference is that this time I was able to kill CorelDraw using the task manager...

Top 500 Contributor
Ottawa, Canada

Okay... let's focus on the blue screen first.  Open your event viewer (Start, type eventvwr.msc), and, under the System category, look for any messages of type "Error" (indicated by a red icon)  Hopefully there aren't many. Find the one that occured when you got your blue screen, and double click on it.  A dialog will pop up showing the details of the event.  There should be a button on that dialog that copies the details to your clipboard.  Click it, then paste the details here.

Jeff Paciga:
Okay... let's focus on the blue screen first.  Open your event viewer (Start, type eventvwr.msc), and, under the System category, look for any messages of type "Error" (indicated by a red icon)  Hopefully there aren't many. Find the one that occured when you got your blue screen, and double click on it.  A dialog will pop up showing the details of the event.  There should be a button on that dialog that copies the details to your clipboard.  Click it, then paste the details here.

Thanks Jeff for your help, but I have already tracked the 3 BS I've got since I use CD but they are different and I found no useful information, all of them despite different where related to memory (at least one of the possible causes). But my memory is fine, I have tested with both Windows and Dell memory test.

Again, I think the problem is related to the fonts or the way CD manages the text box, I was editing a simple text box with Arial font and it crashed again, and again I had to kill with Task Manager.

I never had blue screens with my notebook with any software also memory intensive ones nor I had any problem with fonts, at least using office 2007.

Top 500 Contributor
Ottawa, Canada

Your BSODs might tell you the address the problem occured at, and which driver was loaded at that address, which might give a clue.  Also, maybe try Intel's display driver instead of Dell's.

Top 25 Contributor
Ottawa (ON), Canada
Male
CorelEmployee

I would recommend you contact the Corel technical support, so that they can investigate this in more details and try to reproduce it here. CorelDRAW Graphics Suite X4 is very stable on my Vista computer and I don't see any reason why CorelDRAW could crash the operating system itself, as it runs in the application space and not at the low-level kernel space.

Gérard 

Using CorelDRAW Graphics Suite X7.1 with Premium Membership, CorelDRAW Technical Suite X6 SP1 & CorelCAD 2014.5
on Windows 8.1 Pro 64-bit  / Intel Core i7, 8 Gb RAM.

Top 50 Contributor
Ottawa, Canada
Male
CorelEmployee

 Is it possible that you're using the shape tool to modifiy the text spacing when it crashes? I've heard a few folks saying that but we have yet to dupe it in house.

T. 

Thank you all guys for trying to help me, but the only option I had to keep working on my files was to uninstall X4 and install again X3. Since I have installed X3 no crashes anymore (same notebook, same Vista, same video drivers, etc.).

I DO NOT want to spend time trying to understand why X4 is unstable, it is not my job. I'll ask the refound for the X4 and *maybe* when SP2 will be released I will buy again... *maybe*.

hellow

 

i need to explain that i also have problems with corel draw x4 this software stops me from saving , exporting any docs

can any one help me

corel x 3 is very stable but after i installed x 4 i enjoyed it and now after 10 times i opened the software it does not allows to iether export or to save docs even if i restart my pc

 

whats you peoples view about it

iam using vista ultimate its good with softwares like  roland versaworks and adobe cs 3  only draw x4 makes me go mad

 

thanks

rens

I've had the same problem using CorelDRAW X3 and X4 running Windows Vista OS (32bit). X3 kept locking up so we decided to try X4, assuming it would be more reliable since it was newer and was probably designed to run on the Vista OS. Same problem; Corel locks up regularly. Task manager, "end task" and start over. It's ridiculous, but I save every minute in order to keep my work and my sanity. What makes this all the more frustrating is the fact that you cannot reproduce the issue. It's very random. Most often, it happens when double-clicking text to begin editing, but not all the time. It has locked up after clicking save or save as, after clicking open, after clicking print, import, export, publish to PDF....you name it. There seems to be no rhyme or reason as to why or when it crashes. Some days are better than others. On a good day, it might crash 2-3 times. On a bad day, 8-10 times. Note: I keep Corel up-to-date with the latest service packs.

I spoke briefly with Corel about the issue right after the company bought the software. Corel charges for all tech support, however. The software was brand new; seems like some measure of tech support would be included. Apparently not.

Not Ranked
NYC
Male

Had this problem and even though X4 is "Vista Certifed" Corel  kept freezing. Specially when opening .cdr files with missing fonts and files created on X3 or earlier versions.

So after a couple hours of troubleshooting this is what worked for me.

 

- We all know Vista is glitchy, so if you need corel to respond and work quick, set your windows theme to classic

- Change Folder and Search options to Windows Classic Folders (open an explore window / organize / under general tab)

- Delete unnecessary Vista Fonts (copy them to a back-up folder, before deleting them)

- Reinstall Corel (make sure to run as an administrator)

 

Outcome:

I'm able to open all my files (files with missing fonts can choose to temporary/ permantly install fonts) without not responding errors

 

 

OS Vista - Home Premium SP1

Corel X4 SP1

Core 2 Duo / 2.4Ghz / 3Gb RAM

 

 

-

Me, personally, I'd Dump VISTA, (since it's the REAL piece of crap) and go with XP.   Not making a joke, just stating the facts.   I have been an IT professional for 20+ years, and have never seen a more troublesome OS than Vista.  

 

Lee Maisel Albuquerque, NM USA
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