X5 Photopaint has crashed for me and the error seems to be repeatable. In the past I was able to use the techniques in Ctein's book on digital restoration to fix old photos with silver tarnish and wanted to refresh my memory on this technique. I was editing one of his samples, a 28.7 Mb 48 bit .tif file. I was making various adjustments with the tone curves, desaturation, when Photopaint crashed. The following info was in the debug message.
Problem signature:
Problem Event Name: APPCRASH
Application Name: CorelPP.exe
Application Version: 15.0.0.486
Application Timestamp: 4b5e702e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002e29b
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 462f
Additional Information 2: 462f57ec7ef6584ad05b37264e37f769
Additional Information 3: f0d6
Additional Information 4: f0d68275a997e7dbc801694b781bcb40
Even more problematic was the fact that after restarting X5 I could not work with ANY images. Each time I tried, I would get the following pop-up message. "This action cannot be completed because the other program is busy. Choose Switch To to activate the busy program and correct the problem." with options provided to "Switch to" or "Retry". Neither was effective, and the only way I could recover was to use the Windows task manager to kill Photopaint. After rebooting, I could restart Photopaint but editing the same sample image in a similar manner the failure(s) occurred again.
I also have had several occurances of another error attempting to edit images produced by Vuescan (compressed .tif images). After selecting the image, the message "Out of Memory" pops up and the image is never brought up. That is not as repeatable so I am not sure what more to say in that case. For both types of these images (the Vuescan and the Ctein sample) I have not had the same problem when I repeat the action with X4.
I am running Windows 7 on an Intel quad processor.
NOTE: The problem with image slicing of large images seems to have been fixed in X5. In the past I had to revert back to Photopaint release 12 to do this but now I am on a new system and am glad not to have to go back and install release 12 for that work!
Restart Windows or check the task manager to see if PP or CD is running when it should not be.
Yes, I did re-boot Windows. But as I noted, the problem occurred again. I am reporting the problem here in hope that there might be a better solution. I would rather not have to switch back and forth between X4 and X5 depending on the photo and/or adjustments I will be doing.
Good clue, thanks! I used X4 to convert the sample image to 24 bit and then edited it in X5 Photopaint. I worked on the image for some time, with no problems. I will also convert the other sample images to 24 bit and avoid 48 bit when using X5. I normally do not have 48 bit images but the samples provided were 48 bit.
I have found that Windows 7 is much more stable than my previous XP system (both as far as the system itself and applications). I have had a few problems, mostly with finding 64 bit drivers for some things such as my Epson 1640SU scanner. Oddly enough, Vuescan works with this scanner, but neither X4 nor X5 Photopaint can connect with it.
By the way, you mentioned problems with clip masks in 24 bit - what other option do you then use?