I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help.
Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Pinyon said: I am a new customer to Corel even though I owned Corel Draw back in the 80s and used it extensivly in my business just got back into it bought X5 and after install found a few issues downloaded patches but didn't change problems so I contacted support vie corel web site. After waiting for weeks I desided to call and spent a couple of hours uninstalling and reinstalling to no avail. Contacted three more times still no help. Latest..... received an email saying my case is closed....anyone else with this problem or am I the only one?
Sometimes it's not easy to the technical support find the real problem and its solution. They know about software, hardware and the most common problems, and they have the solution for 99% or more of the problems, but not allways is what you need. And perhaps they don't understand you correctly (they are humans, not computers) and perhaps tehy believes that your problem will solved after reinstall the program. I'm not a part of the customer service, of course, but I received a lot of messages and calls about problems, and sometimes is not easy to imagine the problem. For example, some days ago the problem was the mouse, not the program (the mouse included a software that change the position automatically... and while you are drawing it's a real problem!).
btw, here is the best place for explain your problem and find a solution. Here you will find many of the most experienced users, and also some of the Corel team, so we do the best as possible to help you
Thanks will reply
Ok guys,
Thank you all I am new to this style of discussion so here goes.
The issue is with two sub programs to Corel Grafics suite x5, Video x3 causes blue screen and update shows a script error.
The other is website creator x5 same problem blue screen crash and script error when checking update.
First tech guy was helpful but could not solve the video app problem so I have left it as I do not use this progam yet, secound tech guy explained that the web progam is a third party app and could not help but would email the company and have them get back to me. Well I have been waiting! Also I don't realy think that it's acceptable to offer an app that can't be supported but must be shifted to another entity, but thats only me.
Corel Draw has definitly gone through some changes since I used it in good old days and I am struggling with getting up to speed but things like clip art not being handy is a problem dont know where to find it so I revert to MS Publisher to find and drag&drop.
I am not usualy a winer and always try to fix my problems on my own before I go to tech support so I have spent a lot of time on fixing this stuff.
Thanks for your responces
Randy
Do you see any warnings or errors in the Windows event log in the last seconds before the time of the blue screen ?
Yes, there is a full page of info and at the end it says something dump I believe a report is generated.
I have just received a reply from customer service with some suggestions I will impliment them today and let you all know how it goes.
I have been frustrated with this and have sent numerous emails to CS so maybe they finaly got the message.
Pinyon said: there is a full page of info
Anything involving video drivers, perhaps?
I am not sure but I am diligent when it comes to updates, and am sure I have the latest drivers, the CS email indicates that may be a concern as well as updating 3 microsoft programs which I am trying right now, let you know
Thanks