How can I get past the "serial number is already associated" error starting X6 on my new PC when I have already uninstalled it from my old PC?

Graham Hannington
over 9 years ago

I had CorelDRAW X6 on my old PC.

I started CorelDRAW X6 on that old PC, checked the Help menu to confirm that I was signed in, and then closed CorelDRAW (was that my first mistake?!).

I used Control Panel to uninstall CorelDRAW X6 from my old PC.

I started CorelDRAW X6 on my new PC (pre-installed by my employer's IT staff).

After signing in, CorelDRAW displayed the error message:

"We're sorry, this serial number is already associated with an active membership or subscription in your account."

I'm stuck. What do I do now? How do I update my account to "disassociate" that serial number from "an active membership or subsscription" in my account?

© Corel Corporation. All rights reserved. The content herein is in the form of a personal web log ("Blog") or forum posting. As such, the views expressed in this site are those of the participants and do not necessarily reflect the views of Corel Corporation, or its affiliates and their respective officers, directors, employees and agents. Terms of Use / Privacy​ ​/ ​Cookies / Terms and Conditions / User Guidelines.