X7 not loading after update 4

X7 will not load after installing update 4. Something about fonts missing... Anyone else having issues? Already contacted tech support. Uninstalling X7 and reinstall will get it working again. Tried installing update 4 again and back to the same thing. I will be uninstalling and installing again and not updating until I hear back from tech support.

0 Sharon Potts over 9 years ago

Jeremy, can you provide more details about the error message?

Are both CorelDRAW and Corel PHOTO-PAINT affected?

Can you tell us more about your installation environment? For example, operating system, custom display settings, are you using custom workspaces in the application(s)?

Sharon
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0 Jeremy W. over 9 years ago in reply to Sharon Potts

Windows 8.1, don't know if paint was affected, no custom work spaces. I dont think I have custom displays. I did notice in the task manager there was another program running called corel x7 fonts, or something. That seemed odd since the fonts are the same windows error.

I did uninstall and reinstall a second time. Everything is fine unless I do the update.

The one thing I have noticed is that the font library in X7 is configured differently even though it is showing as update 1.
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0 hulkjoshua over 9 years ago in reply to Jeremy W.

i suggest u do a clean install after uninstalling everything
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0 oumhanib over 9 years ago in reply to hulkjoshua

Hello,

Could you please explain what you mean by "The one thing I have noticed is that the font library in X7 is configured differently even though it is showing as update 1."
Did you try launching CorelDRAW and Corel PHOTO-PAINT?
Did you try launching using F8?

For the utility you saw in the task manager "Corel Font service" was it still running after the update 4 finished installing?
This utility is added in the update 4 that runs & vanishes during the update 4 installation to check the Windows fonts folder for installed fonts to generate the Font Database that is used by the Font list to allow for font list filtering.

Could you please check before uninstalling and let me know?
Thank you,
Oumhani
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0 TheSign Guy over 9 years ago in reply to Jeremy W.

Hello Jeremy; I Don't know the first thing about Winsows 8.1, But Sharon does work for Corel ( The Lucky Dog [;)] ) And I'm sure she will try to Help you. A screen shot of CorelDRAW fonts window is below and if you get Corel working I'm sure you'll like it. And you may try starting Font Nav. before starting Corel to see if that helps. Good Luck.

Geotge
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