CorelDraw X7 HotFix 1 Update4

Hello,

Can you send me a direct mail with an email address where I can reach you? My email is sharon.potts@corel.com. I would like to obtain some information about your installation.

Sharon

Hello,
I'm having similar issues. Almost no trouble with Update 4, except those mentioned in the forums here (separate posts I made about custom color palettes and CMYK pattern fills). The Hot Fix 1 for Update 4 blocked all access to the software so it wouldn't load (Draw, Photo-Paint, etc.) either directly or through opening a file. The task manager doesn't even list it as "Not Responding" but the Presentation Screen stays at "Initializing User Interface..." and does nothing else.
I restarted the machine, shut down and booted it up, ran a disk cleaner, ran a repair of CDGSX7, ran a registry cleanup. When nothing worked, I installed the Hot Fix two more times on clean installations of CDGSX7 with Update 4 applied. Same result. Tried the same things as before. Still nothing. I've now done one last clean install and applied Update 4 without the Hot Fix and everything is working. I did find it odd that the Hot Fix did not once ask me to log into my Corel account before installing (I was logged the first time, but not the second and third--I normally work offline), when updates normally do so and even provide the log-in screen before installing. I'm running an up-to-date version of Win 8.1 (64-bit).

The issue may be related to the font database and/or specific font files.

If others are experiencing similar issues, please perform the following steps:

1. Take a screenshot of the files that are in the following user folder. To access the user folder easily, type %appdata% in Windows Explorer, then navigate to the FontDatabase folder. C:\Users\<username>\AppData\Roaming\Corel\CorelDRAW Graphics Suite X7\FontDatabase
2. After taking the screenshot, with CorelDRAW and Corel PHOTO-PAINT closed, rename the FontDatabase folder: (eg add _old to the end \FontDatabase_old) 
   C:\Users\<username>\AppData\Roaming\Corel\CorelDRAW Graphics Suite X7\FontDatabase
3. Launch the application and try opening the files again.
4. Zip the files from the renamed \FontDatabase folder and email it and the the screenshot from step 1 to sharon.potts@corel.com .
5. Please indicate in your email if you have any version of DejaVu or AR Ming fonts installed and if the problem is not resolved by renaming the \FontDatabase folder.

Thank you,
Sharon