CorelDRAW Graphics Suite X7 Corel X7 64-bit 17.6.0.1021 is crashing Intel display driver

Corel X7 64-bit 17.6.0.1021 is crashing Intel display driver

I have a brand new Dell 7510 laptop, with Intel HD 50 graphics (onboard, it's a Core i7 CPU) and a Nvidia M2000M graphics card. I have a clean install of Windows 10. 32GB RAM, SSD, Core i7 CPU.

I'm having problems with the Intel graphics driver crashing, so I've been through all the hoops of updating drivers etc. But it's suddenly occurred to me: it only crashes when I'm using Corel X7! I can use the laptop for Photoshop, Word, Excel, Firefox etc. all day with no issues, but within 20 minutes of using Corel I get an Intel display driver crash.

Can anyone shed any light please?

Many thanks

Jim

0 TheSign Guy over 8 years ago

Hello jimwillsher; X7 is hard on resources.....The redraw of the file could be one of the problems. Check to see if there are updated driver for the card. I don't know how much mem. the video card has, or if you can set some of the computer ram for it. A lot of times the computer seems to be hung up but it may still be working. Something else you can do is clean out your TEMP dir. ( If you don't know how we'll tell you if you just ask.) A laptop runs a little slower than a desktop so give it time to catch up with the video. And you can look to see if the virtual mem. is turned up to the max. I don't know about Window 10 but the more fonts you have that aren't needed in Windoes\fon dir. the slower Windows will run. ( Use FontNav it came with Corel.). Look and see what programs came with the computer and if you don't want or need them delete them.
And make SURE you have the LATEST updates for Windows They had problems with one of there early updates that made Corel crash.

George
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0 David Milisock over 8 years ago

You say you have the latest update for the video card, why is there an Intel driver for a NVidia card? Is it a true NVIDIA card or a licensed chipset manufactured by Dell? Have you tried rolling back the driver? Have you tried disabling the card update service.
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0 jimwillsher over 8 years ago in reply to David Milisock

Thank you, both, for your replies, much appreciated.

It's a Skylake processor so has onboard graphics, but most onboard grpahics GPUs are a bit limited, So I have a second add-in card, a Nvidia M200M. This is a standard config offered by Dell:

http://configure.euro.dell.com/dellstore/config.aspx?oc=xctop7510emea&model_id=precision-m7510-workstation&c=uk&l=en&s=bsd&cs=ukbsdt1

The graphics card is beefy - 4GB of GDDR5 RAM - so, that, on top of a Skylake Core i7, 32 GB RAM, and an M.2 SSD (pulling 2GB/s reads) makes for a beefy laptop. The whole spec cost £2400 (abour $3400 USD). So the machine itself isn't low on resources.

Photoshop CC correctly identifies and utilises the Nvidia.

The Windows build is the November release (Version 1511), downloaded from MSDN and done as a clean install. It was installed only last week (by me) so TMP probably hasn't had time to build up much yet. The fonts are just the standard ones, plus whatever Corel installed.

I'm hoping someone can point me in the right direction of things like: any hotfixes for Corel (I'm up to date with public fixes), and way to enable/disable/customise hardware acceleration in X7, or anything "out of the ordinary" that I can try.

Thanks again

Jim
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0 David Milisock over 8 years ago in reply to jimwillsher

I sent a link to this along to Corel as this is interesting. Have you done all Windows updates?
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0 jimwillsher over 8 years ago in reply to David Milisock

Thansk David, yes, all up to date in terms of Windows Updates and also Intel drivers.
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