When I try to acquire an image from the scanner (HP F4400), the image will scan but before anything can be done, an error message pops up saying the server is busy and I need to switch to the other program. I then have to go in to the Task Manager and close out of the program. This is a personal computer but I do have other computers going through my router. Is there a fix or work around so that images scanned can be imported to the program? Using Windows 7.
Frank
Hi Frank,
when you click on File>Acquire Image>Select Source, how many items appear? I used to have an HP scanner a long time ago and 2 things used to show up when I looked in Select Source; one worked and one didn't. I could be wrong, but I think one showed as a twain scanning device and the other showed as a WIA (Windows Image Acquisition) scanning device, which was the one which didn't work. They were both for the HP scanner though.
Just check if you have more than one option and if you do, try a different one to what you have currently selected. You may even have a different device altogether set as the source device. Take a look at that as your starting point.
Best regards,Brian.
Hi again Frank,
as a second step I was going to suggest going to HP and checking you have the latest drivers. I had a quick look myself and when I found your scanner and looked in the drivers section...it asked me to select an OS and Windows 7 was not one of the choices. You may still want to check this out, as I only had a very quick look. How old is the scanner? Mine was an HP5400C and there were no drivers for Vista or beyond for that one. HP specifically even said on their site that they would not be creating an updated driver for Vista and that the user should consider buying a new scanner, which I did. The funny thing is, it actually ended up working in Windows 7, even though it did not work in Vista.
I have no idea how old your scanner is, so this may not be an issue. Can you scan from any other application with this scanner (besides Photo-Paint)? Have you tried doing a scan directly from the HP scanning software? It may not be a Photo-Paint issue, but more of a driver issue.