Login issues leave me at contacting Corel

"your corel account has missing information please contact corel customer service to resolve this issue".  I get this every time I Install, even from a fresh install of windows 10.  I have contacted customer service and they have no real answer.  I got it to kick over all the way on one of the 5 authorized installs, but thats it.  I also have no issues installing the 2017 version.  So my question is, does anyone know how to actually solve this?