Just upgraded to the 2019 Suite. I stick mainly to CD but on occasion I use Photopaint for some quick edits, but mainly to do knockouts using the cutout lab feature. I just pulled it up here and noticed a few things that don't seem to be working like in the previous versions.
1. NIB NOT SEEN - I can see the pointer/cursor, but I am not able to see the nib (little clear circle showing the size of the nib).
2. ZOOM NOT WORKING WITH SCROLL WHEEL ON MOUSE - The zoom seems to work fine in PhotoPaint as well as in Draw. But the only way to zoom in the Cutout Lab feature is to use the +/- icons at the top which slows my workflow down.
3. RIGHT MOUSE BUTTON NOT REMOVING DETAIL IN PREVIEW MODE - After setting up the item to be cut out, filling the space and hitting the "Preview" button in the bottom left corner, I can see the preview and can change the background color. In past versions I was able to click on the + Add Detail brush button (top right) and add to the edges where I needed to clean them up. At the same time, I could click on the right mouse button to remove or erase detail. This isn't working. To remove detail I have to click on the - Remove Detail brush and use the left mouse button. Again, technically it works but slows down workflow considerably.
Like I mentioned I just upgraded yesterday so I hit the 'Check for updates' button but didn't see any update/service packs yet.
Anyone else running in to any of these issues? Thanks!
I got exactly the same initial reply and follow up reply word for word for a different issue. This must be a robot response. Keep hounding them, eventually you will get a human.
Just got this email from Corel.
you contacted us some time ago regarding the above support request. The development team has looked at this report and fixed the issue with update 3 for CDGS2019. Normally, updates are installed automatically in the background. If you don't have version 21.3 (Help - About), then please download the updates in their order from here and install: https://www.coreldraw.com/en/support/updates/?_ga=2.4925619.126956322.1560143395-67747684.1559883754#cdgs-2019
Update 3 addressed just the problems in the original post. But it did not fix the problem with the shortcuts.
- Undo/Redo (Ctrl+Z or Shift+ctrl+Z),
- change pen size (Shift+mouse drag) or
- toggle between last two tools (Space)
are essential for a nice workflow in cutout lab.
Bugs like this MUST be fixed. And i just realized those problems after purchasing the update to CDGS2019 I also miss "WhatTheFont?".
Corel does not feel they need to completely finish things properly. They do not have to, as they have better things to do or absolutely NOTHING to do at all as each day goes by. They might as well not set their alarm clock in the morning, just stay in bed.
This is a top level management thing!