Hello,
Has anyone faced a major issue of CorelDraw 2019 (also 2018) on not opening any file or simply not creating a new file? Every time I try one of these operations, CorelDraw simply disappears fro from the screen, closing all of its processes. No error messages, nothing.
After a long investigation using error monitors and software to create error files we detected that this has to do with the security software Digital Guardian (after an update) which, unfortunately, we cannot disable nor uninstall because it is mandatory and managed by our ITSecurity department. Some operation the CorelDRW.exe is being blocked by Digital Guardian. Curious is that CorelDraw 2017 works, meaning that the 2017' .exe file does not perform the same operation...
It would be okay using version 2017 for a while, but the problem is that many of my files are already 2018 and 2019, so I cannot open them.
Has anyone seen something like this happening? If yes, is there any workaround available, since this apparently can only be solved by an update from Corel, Digital Guardian or both companies?
Thank you.
Marcus.
Have your IT department 'whitelist' the CorelDRAW Graphics Suite. In other words, set the anti-virus program to ignore or pass on the Corel Graphics software on your system.
Yes, I am asking them to do that, but it seems that is something that will take a while to happen... I was wondering if there is any workaround, since it is really a bad thing to keep waiting while your deadlines are approaching and you have to keep delaying whenever it is possible.
Thank you anyway, I am begining to accept that is the only solution, unless an update from any of the parts is released and solve the problem.
Unfortunately, in most cases, the IT departments control the companies PC assets. So the only recourse is usually to cajole them to correcting or bypassing the issue. Sometimes, it helps if you show how there is a loss of data without correcting the AV issue.
So, with that said, I know of no other way to bypass the AV problem (without violating your IT department/company's policies).
I remember when software we purchased never had the need to use the internet to call home etc for whatever reason. Now it's just a nuisance when crap like this comes up and it cannot claw it's way out... so it just FAILS instead leaving the user helpless.
Personally, I don't need my software using the internet... if anything, to save to my local network and that is all! Software companies are really irking the hell out of me with all this cloud garbage and security on their part. Just another way to interfere and take extra unnecessary money.