It would be most helpful if information could be provided about the crashes. What were the steps/actions taken? Does it always occur with the same actions? Are the same elements/variables always/often involved? If so, what are they?
Additionally, OS information (including details on whether all OS updates have beein installed) would also be useful information to know.
Have you contacted the Customer Support Services team for detailed troubleshooting?
Sharon
From "my" experience, we have MULTIPLE workstations which all have X7 and 2017 with very latest updates with latest Windows 10 Pro (1903).
It's pretty simple, these all work and have worked FLAWLESSLY. We installed latest 2019 Trials on all of these same workstations and NOTHING but CRASHES, as in "poof", just closes without notice... no crash file... nothing. Just doing the simplest things. I.e. create objects, text etc etc... modify anything... nothing trivial just the basics.
Again, X7 and 2017 work just fine... can work all day non-stop. Just NOT the case with with 2019. It's just NOT useable for daily work under tight deadlines.
For my case, I can't say. It happens too randomly. I don't notice the computer hanging or anything...It just, disappears.In PhotoPAINT. It's ridiculous.Mostly using transpencies and the CutoutLab tool, wich is pratically unusable, but I still have to try to work with it. Tou never minded to look at it. No slide bars, shortcut key don't work at all, when customizing the nib size manually, type a number...crash, you can only use it by clicking the little up and down arrows.Then all tools that used a little round diagram to choose the orientation of effects, like Bevel or Plastic or anything...Your team removed this little arrow!!! What the??? I don't know heck about choosing my orientation with the number degrees!!Just to name a few...
Hi Sharon,Not using this forum for support issues is ridicules in 2019.Corel is one of the few companies remaining that is afraid of discussing issues in a public format, giving it the appearance of a legacy company. If I was looking into this software and viewed all of the complaints and no response from the company, I would move on. I’m willing to bet Affinity has a larger “current” customer base than CorelDraw has now because company employees interact with customers.Most people including myself have found the support reps either don’t understand the problem, or don’t respond in a timely manner, or at all. I get moving to a native build for the MAC is a big step for this product, but some of the missing or incomplete features with bugs are ridiculous.For example: if you have more than one gradient and select on one and then another it will not refresh to the newly selected object in the design section, you have to force a refresh. I found this bug in the first three minutes of operation, and it still is present after SP2. I didn’t contact support or mention it here because it wouldn’t make a difference, I know this from experience.I pay Corel a premium dollar and expect the product to go through rigorous testing before I receive it, I don’t have free unbillable time to contact support for in your face bugs that were ignored during development. If you believe this is an inaccurate statement then read some of the posts here, even David Millisock won’t use it and he is one of the products strongest supporters.So having to ask if it has been escalated by customer service tells me something is VERY flawed in how Corel tracks issues.Why would Corel choose to use one ticket at a time when a collaborated discussion can be found here?