It would be most helpful if information could be provided about the crashes. What were the steps/actions taken? Does it always occur with the same actions? Are the same elements/variables always/often involved? If so, what are they?
Additionally, OS information (including details on whether all OS updates have beein installed) would also be useful information to know.
Have you contacted the Customer Support Services team for detailed troubleshooting?
Sharon
Hi Sharon,Not using this forum for support issues is ridicules in 2019.Corel is one of the few companies remaining that is afraid of discussing issues in a public format, giving it the appearance of a legacy company. If I was looking into this software and viewed all of the complaints and no response from the company, I would move on. I’m willing to bet Affinity has a larger “current” customer base than CorelDraw has now because company employees interact with customers.Most people including myself have found the support reps either don’t understand the problem, or don’t respond in a timely manner, or at all. I get moving to a native build for the MAC is a big step for this product, but some of the missing or incomplete features with bugs are ridiculous.For example: if you have more than one gradient and select on one and then another it will not refresh to the newly selected object in the design section, you have to force a refresh. I found this bug in the first three minutes of operation, and it still is present after SP2. I didn’t contact support or mention it here because it wouldn’t make a difference, I know this from experience.I pay Corel a premium dollar and expect the product to go through rigorous testing before I receive it, I don’t have free unbillable time to contact support for in your face bugs that were ignored during development. If you believe this is an inaccurate statement then read some of the posts here, even David Millisock won’t use it and he is one of the products strongest supporters.So having to ask if it has been escalated by customer service tells me something is VERY flawed in how Corel tracks issues.Why would Corel choose to use one ticket at a time when a collaborated discussion can be found here?
Boomhauer said:I pay Corel a premium dollar and expect the product to go through rigorous testing before I receive it, I don’t have free unbillable time to contact support for in your face bugs that were ignored during development. If you believe this is an inaccurate statement then read some of the posts here, even David Millisock won’t use it and he is one of the products strongest supporters.So having to ask if it has been escalated by customer service tells me something is VERY flawed in how Corel tracks issues.
ALL VERY WELL PUT! ; )
They just want to point the blame on the user and the user's machine, and if it's not that, then things get drastic, like suggest removing your WINDOWS ACCOUNT and CREATING A NEW ONE! YEA, NOOOOO!!!!!
THE PROBLEM IS THE NEW DIRECTION THEY HAVE TAKEN CORELDRAW 2019! And it just has not been ready and still isn't even after 2 updates later? It may not even be fixed half way through v2020 at this rate?
I am sure their teams are spread real thin now with a MAC version and this online version.... they should have never done that... just CONCENTRATE AND PUT ALL ENERGY into it's FLAGSHIP WINDOWS version.
I don't think Sharon's trying to blame anyone. Most likely she's just trying to use an extremely broken system to get as much done as possible. The way this 2019 release was handled by corporate certainly has left quite a bit to do.
I agree, I mean Corel in general.