eyedropper select sample in selected area mode

Hi … long time user, first time correspondent ...

PHOTO-PAINT - does the color select eyedropper work in select sample mode?  Can anyone get an average color reading from a selected area on an image?

I ask because I've asked for help from Corel Support.  So far I've been directed to upgrade to Update 3 and perform an appwiz.cpl repair.  No changes in behavior.  In sample an area mode, a single pixel is selected when clicking inside or outside the selected area.