I have been using Corel for more than 17 years; first time I have this problem (running Vista Office, Professional): All brush functions are affected: When I left click to anchor the brush, the cursor jumps diagonally up and the line is drawn from this new position to where the brush is currently. See pic. The cursor was at A when I left clicked the mouse, then jumped to B and simultaneously draw the stroke to A.
I reloaded Corel entirely, but problem persists.
Any help?
Hi all,
I got the same problem. Cursor jumps diagonaly to bottom right. And it jumps the same "screen distantion". Means, jump did not depends of zoom, tool etc.
My system: Dell Inspiron 1526, USB mouse (but trackpad does the same), Windows Vista Home edition, X3.
Looks like a problem with Vista drivers...
What are your hardware ?
Yes this is exactly my problem. I Work on a Acere TravelMate 6291 with wide screen (i e 9 by 16 format), screen . Iresolution, 1280 by 800. I use Vista professional.
Regards
Bertie
I am having this problem in the X4 PhotoPaint. I upgraded from ver 9 to the X4. Here are some other things I note about this. The problem shows up whenever I try to use the Eraser Tool, Red Eye Removal Tool and the Paint Tool. All through tools start the jumping cursor problem. It is interesting that now I realize you don't even have to click in the image to see the cursor jump. When I move the cursor over the tools or toolbars around the image, as soon as you pass into your image section you will see the cursor jump without having to actually begin using it.
I have tried 3 different mice and the touchpad without any help. Reinstalling several times didn't work nor did the F8 on startup tip help. Since others have the same problem in various setups, I am glad to know it isn't just something wrong with my particular system.
It sure seems to be a Vista+Corel issue and I am quite upset. I spent a lot of money to get a software package that was Vista certified for my new Vista HP laptop and now there is a major bug that really affects my work. I have to use another image editor as this is entirely unworkable. I am not happy. I've been using Corel since vers 3 and I love it. But this is dampening my opinion.
How can we let Corel know about this?
I saw this too: when you cross the border of image work area, bth from and to tools around, mouse pointer jumps too. But I think I am seen this before somewhere, so I didn't report... My mistake.
So now we have 3 Corel versions not worked, so this gets us close to Corel issue... The package are big, which does it unstable and no way to test it on each combination of platfomrs and OS versions...
Please somebody, try to contact Corel staff here on http://www.corel.com/ site, there must be some way to ask customer support, and point them to this talk. Ask them to show this to developers, so they will know where to look.
A quick poll of those affected: What video card is on your system?
ATI Radeon X1270
My display adapter is Intel(R) 945 Chipset Family
Genreric PNP Monitor.
One other thing: WHo of you uses 3:4 screen format and who uses the wide format 9:16? I use the latter.
And yes it affects brushes, clone tool eraser, everything.
I use wide format.
Do all with the problem use wide format?
Bertie said: Do all with the problem use wide format?
I am using 17" laptop with a widescreen format. I have tried every resolution setting available for my system all way down to 800x600 and it does it at every setting.
I tried using Corel.com's support area where you are supposed to be able to email a question, but I can't get it to send it. It keeps hanging up at the end of the process. Has anyone else tried to do this?
I really think we now have enough evidence of the problem for a substantial response from Corel. So, how do we transfer this debate to Corel?