Video Tutorials showing "No Video"

Hi,

I have created a CorelDRAW Graphics Suite 2017 deployement. I can do this and install the suite.

The command to create the deployment media that I have used is:

"C:\Temp\CorelDRAWGraphicsSuite2017Installer-EN_DE_FR_IT_NL_ES_BR_CZ_PL_RU_CT_CS_JP_TR\x64\Setup.exe" /a SERIALNUMBER=XXXXXXXXXXXXXXXXXXXX ALLOW_PRODUCTUPDATES=2 ALLOW_INTERNETFEATURES=1

and I have tried just:

"C:\Temp\CorelDRAWGraphicsSuite2017Installer-EN_DE_FR_IT_NL_ES_BR_CZ_PL_RU_CT_CS_JP_TR\x64\Setup.exe" /a SERIALNUMBER=XXXXXXXXXXXXXXXXXXXX ALLOW_PRODUCTUPDATES=2

However, when running Video Tutorials 2017 (64-Bit), any options on the left hand side all show "No Video".

If I do a local installation the videos show up for all options on the left.

Any ideas?

0 Klaus Vossen over 6 years ago

Hi,

the command line that you have used for the administrative install suggests that you may not have provided user credentials for signing-in the software installations when creating the server image. Access to online content (such as videos) and online features (e.g. QR code validation) requires the software installation from the server image to be signed-in.

Please have a look at the CorelDRAW Graphics Suite 2017 Deployment Guide - especially pages 6-10 which describe the requirements and options related to corel.com account credentials when creating a server image.

Best regards,
Klaus
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0 borito over 6 years ago in reply to Klaus Vossen

Hi Klaus,

Thank you for your reply. I suspected that might be the issue but wasn't sure. I expect that I need to include the PROFILEID switch which will pass the credentials to enable the server image to be online?

I will give it a try

Thanks again
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0 Klaus Vossen over 6 years ago in reply to borito

As described on page 18 of the Deployment Guide: "After deployment, administrators can give workstations online privileges, such as access to content and internet features, using the “/s PROFILEID =” switch and property."

Note that the ProfileID parameter cannot be combined with any other properties - so you need to apply this in a separate push command.
Alternatively, you can enter the corel.com account credentials in the administrative install (using the setup UI in that process which is recommended for creating a server image). That will encode the PROFILEID in the installation files and get pushed / pulled with the local installation automatically.
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