I had an disappointing experience with Corel today. CorelDRAW/Photo Paint started displaying an "Illegal Software" message offering me amnesty and such.
Since I don't steal software and was offended at the implication, I contacted Corel by chat.
They asked for my serial number, which I gave them, but accidentally gave my X7 number from which I had upgraded. The rep then went on to tell me how my serial number was not for the version I was using. I was offended at the implication.
Now, bearing in mind that I bought X7 and the upgrade to 2017 from Corel, and should be in their system, I dug into my records to find my copy of the receipt to prove my innocence. That didn't sit well with me, either.
So, then, the customer service guy tells me to do this:
<quote>Delete Corel message folder to correct the issue.
1. Press Windows key + R.2. Type %appdata% and hit enter.3. Go to Corel folder4. Delete the "Messages" folder </quote>
That worked. The accusational message box no longer appeared. So I asked, why didn't the service guy suggest that first instead of making me jump through all those other hoops to prove my innocence and what the ^ happened in the first place to provoke the software-theft-accusation dialog box.
None of this was cool or professional from Corel. None of it.
Anyway, rant aside, there's the fix if you get accused of stealing your software by Corel.
Thanks for posting this! I have an old Corel X5 which I originally bought in 2010. However it still fits my needs and I don't want to upgrade. I also started to get these "Illigal software" popups. I do not steal software, I bought this legitimately and still have the booklet and serial number. It's a real disgrace of Corel to trick you into thinking that you have an illegal copy just to get you to upgrade,,, :-(
I don't think they're really trying to fool anyone. Maybe there's just a problem with their payment logs or something. It has been 8 years.