Fix for being accused of stealing CorelDRAW!

Seanb
over 5 years ago

I had an disappointing experience with Corel today. CorelDRAW/Photo Paint started displaying an "Illegal Software" message offering me amnesty and such.

Since I don't steal software and was offended at the implication, I contacted Corel by chat.

They asked for my serial number, which I gave them, but accidentally gave my X7 number from which I had upgraded. The rep then went on to tell me how my serial number was not for the version I was using. I was offended at the implication.

Now, bearing in mind that I bought X7 and the upgrade to 2017 from Corel, and should be in their system, I dug into my records to find my copy of the receipt to prove my innocence. That didn't sit well with me, either.

So, then, the customer service guy tells me to do this:

<quote>Delete Corel message folder to correct the issue.

1. Press Windows key + R.
2. Type %appdata% and hit enter.
3. Go to Corel folder
4. Delete the "Messages" folder </quote>

That worked. The accusational message box no longer appeared. So I asked, why didn't the service guy suggest that first instead of making me jump through all those other hoops to prove my innocence and what the ^ happened in the first place to provoke the software-theft-accusation dialog box.

None of this was cool or professional from Corel. None of it.

Anyway, rant aside, there's the fix if you get accused of stealing your software by Corel.

Sean

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  • over 4 years ago

    This is the fix that worked for me (from Corel)...

    Dinesh (Corel)

    Dec 16, 2019

    Ms. Victoria,

    Thank you for contacting Corel Customer Support and sorry to hear about the "Illegal Copy Message"

    If your copy of CorelDRAW Graphic Suite has been purchased from our eStore or an authorized Corel reseller and you are receiving an Illegal Copy Message, it has been suggested to rename a key in the Windows registry and upon launching CorelDRAW Graphics Suite, the key will rebuilt itself.

    To rename the key in the Windows registry, follow the steps outlined below:

    1. Windows key + R, to open the Run Dialog box and type Regedit
    2. This will take you to the Registry Editor. At the top left, click on the word "Computer" (single click to highlight it)
    3. When "Computer" is selected, click File, Export
    4. In the Export Registry File window, select Desktop to Save in: Desktop
    5 Export Range at the bottom should be ALL and the file name could say: Reg_Backup and click Save. It may take a few seconds.
    ​​​6. Windows key + R, to open the Run Dialog box
    7. Type regedit in this box and press Ok.
    8. Go to HKEY_CURRENT_USER, Software, Corel, CorelDRAW
    9. Right-click the folder "CorelDRAW", select rename and rename it to "CorelDRAWOld"
    10. When done, click the X at the top right corner to close the registry and start CorelDRAW Graphics Suite.
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