Can't Download Templates

When I try to go to file/new from template and click on a template, I receive a notice that states:

You are either not signed in or your product license... (it continues).

I close that out and then go to Help/Account Settings and I'm logged in.

I know I have access to the templates with my digital download.

When I go to Help/Account Settings I have to close out of that to work in CorelDraw.

I don't know if I remain signed in? It's quite odd.

How can I download the templates???