I use X5 over years without problem on Win7pro computer..
But at a moment when I uninstall JRE (Oracle's Java Runtime Environment) practically the JAVA language every time when I open a X5 component, then I get a popup window "Action required: Illegitimate version in use" and/or "CorelDRAW has switched to Viewer Mode" .
I try to uninstall X5 and install again, then I got a same massage. But additionally I gut lot of Protexis license manager Failed to Release Mutex with code 1 or 288 , which have no one up to this time.
As the popup say, I asked technical support for solution. They advise some registry trick to solve a problem, but without success.
Have anybody detect this problem after some major component removed from its computer?
If yes then have any solution for?
Thanks for any advise: kkzsolt
I opened a support ticket with Corel around mid February (2019). I was also given a Registry "Fix" that hasn't really fixed anything. For me, it works two or three times then my copy of Corel X5 gets disabled again and I'm prompted with the Option to upgrade to an older (yes older) version of Corel Suite for 50% off.
I was also asked to provide them the software Serial number, which was verified as being VALID but yet, no fix.
I called, at least, every other day to ask for a status and keep being told that my ticket has been forwarded to Level 2, whatever that means. It is now 2 months and no one has reached out.
I also posted a complaint via Twitter and received this reply:
"Hello, sorry to hear about your concerns. If you are referring to CorelDRAW X5, please note this is no longer a supported version hence technical assistance would be limited. We would recommend reaching out to the community forums at : https://community.coreldraw.com/talk/ - if you wish to seek further guidance or discuss a problem related to this legacy version. Thank you."
I believe that this is Corel's way of forcing people to upgrade.
Looks like Corel fix this problem with replacing serial number to a new one (no other way). But to do this you need some "Corel standard" identification which not correspondence of related interantional law.
I got a response for support: "you may have been the victim of piracy ... ".
But instead I have the original media of X5, the invoice where I buy X5 and I registred my product to corel many years before by sn and some kind of pin code which indetify my registred product.
According international law I and only I the legitime user of this X5 (identified by serial number).
There is not make sense other people can use this serail number or not. I'am legitime user of and Corel have no legal base to revoke my right to use this software.
Then I ask questions to Corel support "who is the legitime user of a Corel software product?" and "How can I check I'am legal user of Corel software product?". But up to this time I get no authoritative answare.
Hello kkzsoltGo to this link and submit a ticket. Provide your Serial number and proof of purchase. This should help you/us get to the bottom.https://support.corel.com/hc/en-us/requests/new...