After many yeas of owning a copy of CorelDraw Graphics Suite X5, I am getting a message indicating that the copy I have is "illegal"
I opened a support ticket with Corel around mid February (2019) and was given a Registry "Fix" that hasn't really fixed anything. It works two or three times then my copy of Corel X5 gets disabled and I'm prompted with the Option to upgrade to an older (yes older) version of Corel Suite for 50% off.
I was also asked to provide them the software Serial number, which was verified as being VALID but yet, no fix.
I called, at least, every other day to ask for a status and keep being told that my ticket has been forwarded to Level 2, whatever that means. It is now 2 months and no one has reached out.
I also posted a complaint via Twitter and received this reply:
"Hello, sorry to hear about your concerns. If you are referring to CorelDRAW X5, please note this is no longer a supported version hence technical assistance would be limited. We would recommend reaching out to the community forums at : https://community.coreldraw.com/talk/ - if you wish to seek further guidance or discuss a problem related to this legacy version. Thank you."
Is this Corel's way of forcing people to upgrade.
Definitely not a nice situation your in. Can I ask if you have tried to reinstall the X5 version? Have you tried to install on a second device - desktop or laptop. In case something is specific to your current computer, it might be a good thing to try.
My suggestion is to Uninstall completely, and restall from scratch again. And download and install the servicepacks available. Considering you have a valid serial number, and it worked for years.
Being a beta tester since version X4, I would do like this:
1, See to that you have your X5 DVD at hand. Before doing anything at all.
2, Uninstall, remove your X5 version
3, Uninstaller Corel Shell extension (it will be reinstalled during install).
4, in the dialog during Uninstall choose remove all user specific settings. It's not called that, but you will see you get a choice to remove All. You need to choose that option. If you have any customizations you've done, bought macros etcetera to your X5, all will be lost, Uninstaller, removed. The idea is to get a clean sheet. To remove all crap that is creating the issue.
5, If Uninstall whent we'll, then go to windows C, Corel folder on your hard drive and look for any folder and files that says Coreldraw Graphics Suite X5. And remove those. Select and delete.
You need to remove them all. X5 that is.
6, If all is gone, removed, then restart your computer and slid in your DVD and reinstall your version of CorelDRAW Graphics Suite X5.
7, download and install service pack
If all goes well, this will have fixed your problems, and you should be all set to go. And work again.
Please remember that although X5 might install on Windows XP, it might not work on Windows 10, nor 8.0 or 8.1. But works perfectly on XP and Windows 7. Simply because Windows 8 nor 10 existed during install of X5.
Let me know if this helps
When it comes to the tweet, I hear you, not fun to read that. But equally, full technical support will always be less with older versions. But the good thing is that you still went on in this official community. In here you can reach regular users like yourself and me, and beta tester like myself and Corel staff. Remember many Corel staff in here are the best people in support. You reach both customer service and high level tech support people.
I like to remember there were 3 service packs made for X5. But if you only see one service pack on the site www.coreldraw.com, it would mean it's a so called kumilative service pack/fix that involves all separate into one. You will see when you go to the site please remember to use, or create, a Corel account to get be able to download the free service packs.