Who the Hell is running this company?

Don't they understand anything about customer service? I had a problem this weekend with coreldraw 2018 and finally got a canned response on Monday. None of the fixes worked. I then called CorelDraw Customer non-service. They said they would have someone contact me in a day! A Day. It is not like I called in the middle of the night. I called at 11am! 

Now I am waiting and falling behind schedule.


(Yes, I was screaming)