Can't install CorelDraw X7 from a disk, on my new laptop.

I enter the serial number and click on the Activate Now button. A Corel message comes up: Unknown Error.  I've tried several times without any luck.

Did an agent chat and they escalated to a support engineer; the solution given, very technical instructions, did not fix the problem. Still stuck after 6 days. Help Desk useless so far...