Corel x7

I have never been able to use this copy that I have purchased.  Tech support is useless  I feel ripped off  They actually suggested that I buy a newer version.  I have to keep resorting to my previous versions.  I have tried holding F8 along with reinstall and repair.  I have a Surface Studio.  Does anyone know what the problem is>  Will Corel refund me?  Been dealing with this since I bough it from them.  No resolve