Hi folks, I have a strange problem, please see attached video. First of all, I've got a real fast Creator Notebook that is capable of fast video and graphics work and runs fluent with any other graphics Software like PS, Affinity Photo and Gimp. So this problem can't be a power problem, wich also is indicated that the graphics card and the cpu doesn't need any afford to run photo paint. It is a 4k screen, so maybe here is the problem. When I zoom in and shuffle the view with the slider up and down it isn't fluent at all. This is especially annoying when I have to use the rubber at a very hy zoom factor. The second probem accures when I scroll by rolling the mousewheel while the view is zoomed in. You see in the video that the tool vanishes and doesn't come back until I go back to 0 zoom. Hope you have any Idea. I only found one setting regarding the graphics card and already tried to uncheck it with no changes to the problem. The same problem happens with draw. Also the software crashes occasionally. For a pro software in this pricerange this is rather dissapointing. Thanks for your help, Roland.
Ok here was my test, I opened 4 medium format camera images and copied the data from 3 and pasted that data into one, leaving all images open. Total use of memory 3.579.3 GB . I did this in 2018 and 2020.
My i7 system has minimal issue when zoomed at 700% and scrolling the image, barely a flicker.
My i9 system has zero issues with the same test in either version of Draw.
The best information I can get from a few technicians I contacted is that the buffer on the main board affects this more than the video card.
I started a complete new design that wasn't imported from a ps file and it is all the same. If I only open one jpg and zoom in it's the same problem. Also some effects don't work, for example the Kamera => Light effects. I can choose different templates and can edit them in the effect window, but photo paint doesn't show it as preview and also when I apply my choice, it always renders the default effect.
Every pro graphic software I tried runs fluent, so the problem isn't my computer. Even corel paintshop pro and painter have no problem. I also tried photo paint on my desktop I7 intel that also runs PS and others fluent. Here it is the same. By the way: With PS, Affinity Photo, Irfan view, Luminar 4, Paintshop Pro, Gimp ... I can zoom in until I can work on single pixels. It all works fast and without any effort of graphics card or cpu. So it is not my notebook.
Maybe there is a compability problem with other software I have installed. After complaining three times, the technical support of corel showed life again and I sendet them all information they need like installed software, ect. Let's see what they come up with.