Hi,
My brother designed some circular label templates for me years ago on coreldraw, which I have printed when required every 6 months or so, with no problem. However, the same files no longer print onto the label sheet in the correct position. Everything seems to have shrunk a little. The label image prints some 3mm smaller in terms of diameter within the round label, and the position on the label paper is 10mm out.
I am using CorelDraw Select Edition (which is version 7?) and this is the program the long used files have been created on. I am using the same PC, I am using the same Windows 7, and I am using the same HP Envy printer, and I am using the same box of label sheets. I can't figure out why the label files no longer print in the right place so I get a perfect circular label. I have reviewed the settings and the ratio in coreldraw is set at 1:1, with the A4 setting with the correct measurements in cm for A4. Printer preferences aren't that detailed for HP Envy so there is no "Fit to Page" or "scale" options evident like at my work place. Re-doing the file templates doesn't change the problem.
Can anyone advise what might have happened and how I can print correctly again?
Thanks a lot
Jingley
Hi Peteski
Thanks for the test PDF. I have saved it as a PDF (I don't get the "Save Link Target As" option but used "Save Image As" and selected PDF) . I checked the paper size is set at A4 and the scale is set at "Actual Size". However, interestingly when it prints the same happens, so your 4cm square and circle diameter print 3.7cm, with the margins print at 2.8cm, so everything is still being compressed. Does this mean it is an HP issue do you think?
(I rechecked the PDF save options in my version of Corel and I don't have the option to save as PDF).
Thanks
Hi Jingley,
That PDF had the circle and square with correct sizes. Since Adobe Reader (which opens PDF files) has nothing to do with Corel Draw, and I created that file on my computer, I strongly suspect the printer or its Window drivers as the problem. If you want to double check, and have access to another printer (either at work or maybe friend or relative) print the PDF file at work, or have your friend print it and check the dimensions. They will likely see the correct dimensions of the circle and square.
What to do next? Try removing that printer from your computer's Control Panel, and re-adding it again. However I dont' know if that fully removes and re-adds all the related files. You might have to do some google searches on how do a clean removal and reinstall of printed drivers from windows 7.
Also, have you tried to fully power-cycle your printer? Not just using the power button, but actually unplugging it from the wall outlet, waiting few minutes, then plugging it back in? That will fully restart the printer.
Peteski
Problem solved! I am eternally grateful for your patience and help in this matter. After finding someone with a printer they printed your PDF document and the sizes were correct, so as you recommended I then removed the HP Envy printer from my computer and re-installed it, and my labels are now printing correctly. As a non-computer expert you have saved me a lot of frustration. Thank you so much. Jingley
You're welcome Jingley!
I'm glad that we were able to troubleshoot and fairly easily resolve your problem.