When it comes to developing new versions of our product, we spend a very large amount of time better understanding your needs and converting those into features and functionalities. For example, we conduct online survey to registered users (thank you to those of you who got and responded to the last one we sent out), participate in forums such as CorelDRAW.com, have beta programs, arrange site visits or go to trade shows. We also collect your feedback when you contact technical support or talk to our sales teams. But collecting the information without a process to convert it into actions would be of no value. A recent article on FastCompany.com presents more details into the process.

Gérard