shuts down after file is opened

Dennis
10 months ago

Hello ALL,
i am running Corel Draw 24 and I am trying to open a specific file I designed last week.
Everytime I say open file, when it finally opens it takes approx. 5 seconds and then all of corel draw shuts down.

I opened another corel file I designed last week and it seems to be ok and corel stays open.

What would be causing this?

need help asap as this specific file is approved by customer and I need to send it to print.

  • 0 10 months ago

    I had the exact same issue but before trying next item what is your graphics resolution? My Dell laptop is supposed to do 4k but since switching to 1920x1080 it is more stable and may have been the issue.  I had ended up doing a complete uninstall using Revo uninstaller I downloaded from Ninite. com and new install worked but as mentioned it is now running at the lower resolution.

  • 0 10 months ago

    I uninstalled corel and then re-installed. I even updated my Font Expert program and still doing the same.

    I can open a file that has no fonts. As soon as I try to open a file with fonts in it, it crashes and locks up.

    This corel community is pretty slow in responding. Where is all the supposed EXPERT help on this site?

    very frustrated!

  • 0 9 months ago

    first off I want to say...This corel community sucks!! the responses i did get, well, thank you!

    I would have liked to see a lot more replies. I did figure tis out.

    Here is what corel support had me do...

    Hello, I'm CorelDRAW Technical Support Chat Bot. I will try to assist you.
    can't open any files that have fonts. CRashes and locks up all the time.: can't open any files that have fonts. Crashes and locks up all the time. I have uninstalled and reinstalled, I have done the REPAIR, i have reinstalled my windows Pro ver 10 and still not working.

    I can open the program and even open any file that has objects but cannot open any file that has fonts.
    I understand you might be experiencing startup/crash issues with the software. To assist you, please clarify if you are encountering the issue with CorelDRAW Graphics Suite on macOS or Windows.
    Windows
    Please select an option that best describes your situation:
    Experiencing an issue on startup.
    Please clarify if the issue occurs during or after the installation, or if the CorelDRAW app was able to start previously.
    Worked previously.
    To try to resolve your issue, please perform the following steps: 1. Ensure that your CorelDraw applications are not running. 2. Press "Windows key" + R on the keyboard and input cmd and press Enter. 3. Execute the following command: del /q/f/s %TEMP%\* 4. Execute the next command: ren %appdata%\Corel Corel.old 5. Hold down F8 button (on some notebooks may be Fn+F8) and double-click CorelDraw shortcut. 6. When prompted to reset your workspace, click "Yes". Check if the issue persists.
    Issue persists.
    In that case, please try resetting the font database by performing the following steps:
    1. Locate the Corel Font Manager application on your computer. Run the Corel Font Manager application while holding the F8 key.
    2. In the “Restore Default Settings” dialog box, enable the “Font database” check box.
    The steps have helped.
    Now feel free to close this chat.

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