I'm really fed up with the dismal "support" provided by Corel. I have reported a host of bugs in X7 discovered (or rediscovered) over the past 3 weeks. In most cases they simply do not read what I had submitted and respond with an answer that doesn't pertain to my issue. One ticket they closed as duplicate of another I had submitted when it had NOTHING to do with the first ticket. The first ticket was how Effects do not work correctly when applied to a mesh-filled object after color and additional rows/columns have been added. The second, closed a duplicate of the first is how corner nodes on meshes cannot be smoothed even though it appears as an option. So I created another ticket to replace the closed as a duplicate but they closed that as a duplicate of the first ticket as well. Stupid, simply stupid. I tried Chat but can't/won't help. I tried calling but all I heard for 30 minutes was "Your call is very important to us..." Yeah, right. It must be nice to be doing so well that Corel can ignore their customers. Especially those are paying for the privileged of testing their software for them.
I have tried that and one case in particular, was confirmed here only to have Corel Support claim it functions as designed and closed the ticket.You ca read about it here: http://community.coreldraw.com/talk/coreldraw_graphics_suite_x7/f/810/t/47670
Unfortunately David support can do nothing about bugs except to report them to the development teams. The process of altering the behavior of a tool is complicated and may take multiple attempts to repair without causing an issue with other areas of the program. The as designed issue many times is one of perception, the designer perceived the tool would be used one way but in reality that was not in any way designers from different disciplines would use the tool. So yes it functions as designed, however one may ask why would you design a tool like that?
Believe me when the color management was being brought into the main stream of ICC compliance it was brutal and an eye opener for me to see how changes in one area of a software that one would think has nothing to do with another area actually does.
Unfortunately welcome to the world of graphics, Corel is better than most, I paid seven grand for rip software another five grand for color management software and three grand for a printer. I had to help debug and rewrite the rip, it took two years and five patches for the color management software and the printer needed six firmware updates. Phone support was for thirty days on the rip then one fifty and they would talk to you and be useless. The four hundred page book for the color management software was gleaned down to twenty pages that I really needed. The printer still works but the deflation on the products it produces barely makes it worth running.
Now affordable health care has my insurance jumping forty five percent. What a world.
Hi David Eckert,
I fully understand & respect the feeling you get. But one thing is that the best place to place bugs and reports and discuss them, is in this very forum. As said you have THE people looking at this forum community.
By the way, I like browsing the museum site you are running. One of my favorite jet planes built is Swedish "SAAB 29". The nickname was "Tunnan" in Swedish, equals almost "The barrel" in English. Loved it. It was built right after the WWII and then replaced by more advanced planes. But it really did look 1950´s in a way.
Check it out here: http://sv.wikipedia.org/wiki/Saab_29_Tunnan