Where can we complain

Phil1923
over 9 years ago

Hi Everybody,
--  ONCE AGAIN.   ---  Missing thumbnails have been a chronic problem for some of us for the last ten years.  It's still going on after ten years despite X7.4 and a promise to convene the staff to look into it.
--   I could not see CPT, CDR, or CMX  thumbnails in Windows Explorer after installing X7.4.   Mystic Thumbs cured the CDR thumbnails  problem.  I cured the CPT and CMX problem by sending X7 to the garbage can and reinstalling X6.
--    Mystic Thumbs makes thumbnails for over one hundred file types.  That includes Corel's PaintShopPro's  "pspimage" files.  They have said that they can do the same for CPT files.  They only require information on the CPT file structure from Corel.
--  Gerard has refused point blank to send information to Mystic Thumbs about Corel 's CDGS file structures.  The reason, "It's proprietary."   Yet everyone else  in the universe publishes information on their file structures.  That includes Corel's PaintShopPro's "pspimage"  image format.
--  Gerard has been completely irrational about this problem for the last ten years.  Would you  know who to complain to at Corel in order to get past Gerard. 
Phil

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  • over 9 years ago
    Phil,

    I'm getting totally sick and tired of your rantings about the shell extension -- but more particularly the fact that you refuse to co-operate with trying to get your thumbnails working in the manner they are intended to work (and in the manner that they do work for most people).

    Mystic thumbs is not needed to get CDR thumbnails working and mystic thumbs is not capable of showing CPT thumbnails. Gerard has already said that Corel will not provide Mystic Thumbs the information, so please stop ranting about it. It's proprietary information and Corel is under no obligation to provide it to anybody.

    Your problem is almost certainly caused either by mystic thumbs or by something else on your machine. Maybe in trying to falsely configure it to display CPT thumbnails, you have broken the registry connection that would otherwise allow the proper Corel shell extension to do its job.

    If you seriously want working CPT thumbnails, then you need to stop blaming Corel for your problems and start by temporarily uninstalling mystic thumbs so we can eliminate it as the reason for the problem and see if we can get your thumbnails working as Corel intended. Then reinstall MT and see if we can do it without breaking the Corel shell extension.

    Continually bleating about the problem is not going to solve it. So please, let's hear no more about CPT and MT. Its not going to happen, so you might as well get on with it.
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