Hi
I have a brand new Dell 7510 laptop, with Intel HD 50 graphics (onboard, it's a Core i7 CPU) and a Nvidia M2000M graphics card. I have a clean install of Windows 10. 32GB RAM, SSD, Core i7 CPU.
I'm having problems with the Intel graphics driver crashing, so I've been through all the hoops of updating drivers etc. But it's suddenly occurred to me: it only crashes when I'm using Corel X7! I can use the laptop for Photoshop, Word, Excel, Firefox etc. all day with no issues, but within 20 minutes of using Corel I get an Intel display driver crash.
Can anyone shed any light please?
Many thanks
Jim
You say you have the latest update for the video card, why is there an Intel driver for a NVidia card? Is it a true NVIDIA card or a licensed chipset manufactured by Dell? Have you tried rolling back the driver? Have you tried disabling the card update service.
I sent a link to this along to Corel as this is interesting. Have you done all Windows updates?
I see the intel drivers but you're using an NVidia card so I'm confused, the system and therefore CorelDRAW should be using the NVidia card. Are the NVidia drivers up to date?
Not trying to be a PITA but I am trying to get Corel as much info in this post as possible.
Are you using the laptop display?
A separate monitor?
Dual monitors?
Does your configuration even though you're using the NVidia still share system memory with the video card?
I will check this week as one of my clients uses Dell systems similar to this with separate displays.
David Milisock said:I see the intel drivers but you're using an NVidia card so I'm confused, the system and therefore CorelDRAW should be using the NVidia card. Are the NVidia drivers up to date?
This is because the laptop uses both video adapters.The embedded Intel is used for desktop and programs that are not on the venders (Nvidia) supported list. Unlike Adobe products, CDGS doesn’t take advantage of openGL and openCL that I am aware of, with this there will be little interest in supporting them in this type of setup.As for the crashes, it is important to use both drivers supplied by Dell as additional tweaks are done on them for stability. I recommend going to Dell’s driver download page for the model and locate the most updated driver and use them, be sure to uninstall the newer versions installed first.
Why wouldn't you just disable the Intel card?