CorelDRAW Graphics Suite X7 VERY poor response time and difficult to access technical support

VERY poor response time and difficult to access technical support

VERY disgusted with Corel team. My machines have been down since Friday due to a Corel volume licensing problem. The voicemail system on their website takes you NO WHERE, the chat is USELESS, and bottom line I have paid for volume licensing and they have their money but my machines are locked out of functionality, plus getting them on the phone to take care of the problem -- should be a quick keystroke correction on their end -- is impossible.

Corel should provide a number and a support staff that takes care of their clients. I am very unhappy. I have lost 4 days production so far.

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TheSign Guy over 7 years ago

Hello Lisa; I"m Sorry you are having troubles with Corel. I just wanted to let you know that Corel has done good by me, since 1990 ( Be fore the internet.) Give them a chance to HELP you. There isn't a lot you can say when your program isn't Working..... Is there ANYTHING I can do for you??? Do some art work & email it for you. Most of us are here to Help if we can.

George ( vasigns@verizon )
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Lisa Higginbotham over 7 years ago in reply to TheSign Guy

Glad to hear it's worked for you. We have been having a problem since Friday afternoon. I guess they source their IT to India or somewhere because we got ZERO solution to the problem, their voicemail for technical support goes no where, we were told numerous times to "wait for an email response" which is COMPLETELY UNSATISFACTORY when we use Corel as our primary software so our equipment does not run when we have a problem with the software. Then we found out Corel was "on holiday" Monday -- again, unsatisfactory when you have a significant client base in the US. Someone should have been on call. I pay for volume licensing and here it is WEDNESDAY and all I have recieved from Corel is emails asking if I am saisfied with their support. You can guess what my answer was. I am very unhappy. Corel was supposed to correct an error THEY MADE on my licensing back in January that obviously was not fixed and now I am paying with down time. I will try to call again this morning, but Corel has a very BLACK mark in my book. The awards and engraving iundustry uses Corel as its primary software and this is HORRIBLE support.
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