Hi, could do with some help please. This is probably a very basic question, but we have recently upgraded from Technical Suite 2018 to 2019 and are now unable to use the Centre-Radius Circle Tool properly, we can select the function on the side bar but unlike the previous version there is no pop up window that allows you to type in the Radius value. Does anyone know if this feature is still available and if so where it could be found, whether we just need to tick/untick something?
Apologies for what is probably a very basic problem but it has been bothering us for ages!
Many thanks in advance!
Hello,
The radius control for the Center-Radius Circle Tool is available on the property bar with this tool selected.
Sharon
Hi Sharon,
Thank you for helping this, the problem is we just don't seem to have the radius control anywhere, I don't know if there is something we need to select in customization or a toolbar at all? We never had this problem with either X5 or 2018. Would you be able to send a screenshot at all please so we can see whereabouts it should be?
Many thanks again for your reply!
Cheers
thank you so much for taking time to help on this, at least its a bit reassuring to know we weren't just being really stupid or missing something obvious.
I am glad I was able to help, but please keep in mind that the Community forum is not 'officially' monitored by Corel support. If you don't find answers here, from peer-to-peer support, or are in need of detailed troubleshooting support, I recommend that you should contact the Corel Customer Support team directly (contact options are available on the Support page on www.corel.com).
I had actually contacted the Corel Customer Support team who were unable to help so suggested I post my inquiry on here to see if anyone could help, thankfully I did as you have been of great assistance.
Many thanks again
Chris
Chris, could you please let me know the ticket number from the Customer Support team? You can email it to me directly (sharon.potts@corel.com).
I would like to reference it in the internal tracking database.