upgrading hard drive has broken X6

Hi all,

I've upgraded the hard drive in my corel X6 workstation and cloned my old system drive across to save me having to reinstall windows and all my apps.

Clever Corel has spotted this and now informs me I am using an invalid licence and has put me onto "viewer only" mode with no export, print or save. It tells me to contact customer support with my serial number and proof of purchase to reactivate.

Having duly dug out this information, I've just been on hold to UK customer support for half an hour whereupon I was informed no one was available to take my call, which raised my blood pressure significantly.

I've rummaged through the support pages on the corel website, and all it talks about is paying for extended warranty for technical support (of course I'm way out of my 30-days cover).

I don't see why I should have to pay corel for technical support to get them to reactivate my perfectly legal and licenced X6. Does anyone have any suggestions?? Need to get back to work and getting a bit desperate - Corel are REALLY not my favourite people just at the moment!

Help!

Thanks

John

0 Stefan Lindblad over 9 years ago

Hi John,

Hopefully someone from Corel will see your post here. Until then, here are my two suggestions.

1) If you havent done so already, register an account (free of charge), and contact via the account page.
https://idp.corel.com/idp/Authn/UserPassword

2) Until the support issue is solved, download a 30 day Trial of X7 and see to that you SAVE all your files in Save As dialog in version 16.0, which is the X6 version. SO you can open them when you get the X6/16.0 up and running again.

And one other thing, what you probably have been "victim" of, is too many uninstall and reinstall, meaning you have probably exceeded the install count of 3-5 computers.

I think this has not been enough explained when buying the product license of X6 and X7, on how many installs one get. BUT, here is what you do, or always should do when installing an duninstalling and then re installing.

1) Sign in via the program icon, ornage icon in top righ corner MUST be Green.

2) When you ARE signed In, then uninstall.

3) When RE-installing, see to that you are signed in again, continue being signed.

This way, when you sign in and uninstall/install/reinstall on the same computer, the install count say "1". And you are fine.

4) Always be signed in as a precausion. Like a default. And ATTENTION: even when you are NOT logged into the internet, yo can still be Signed In.

Cheers
Stefan
Stockholm, Sweden
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0 Stefan Lindblad over 9 years ago

By the way, this community forum, is part of the support from Corel. And if you hoover over some pictures/names when people respond, you can see who is and who is not, employee of Corel. And the support on this forum, you also get support, help and such from people who just loggg in and like to help out. Like myelf. Rememebr, this is the official Corel community forum. This is where you find people from Corel as well.
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0 John over 9 years ago in reply to Stefan Lindblad

Thank you for your reply Stefan, it is much appreciated.

I wasn't aware of the install count - although I'm sure I haven't exceeded this - from memory I have only done 2 installs since I bought it about 2 years ago (on the same machine). I'm sure this problem is due to the install being validated to the hard disk serial key, which is why it's complaining now I've migrated to a new hard disk.

I am already registered with Corel, and I've found the support links on my account page, but these take me to the same pages I'd found before, and it's still saying I need to pay $19 for 'one-time priority paid support'.

Think I'll try another go at the telephone support queue..... *sigh*
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0 Gary Hair over 9 years ago

Put the old hard drive back in and uninstall Corel, that should free up your "new" installation. Make sure you are logged in when you uninstall.
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0 John over 8 years ago

Update:
Came into the office this morning ready to battle my machine and corel, expecting to have to crack it open again to switch hard drives back.

However, I tried booting up corel and it loaded up fine - with no warning, all fully functional again... I've not done anything nor changed anything since yesterday. Very strange indeed. Closed it down, loaded it up again, all fine, as if nothing had happened. I don't know if it's a factor, but I have been signed into corel the whole time. I wonder if things have just taken a while to sort themselves out at their end.

Obviously I'm very pleased about this - but totally baffled as to what has just happened!

Thanks to those who offered suggestions.

Back to work.

John
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