upgrading hard drive has broken X6

John
over 9 years ago

Hi all,

I've upgraded the hard drive in my corel X6 workstation and cloned my old system drive across to save me having to reinstall windows and all my apps.

Clever Corel has spotted this and now informs me I am using an invalid licence and has put me onto "viewer only" mode with no export, print or save. It tells me to contact customer support with my serial number and proof of purchase to reactivate.

Having duly dug out this information, I've just been on hold to UK customer support for half an hour whereupon I was informed no one was available to take my call, which raised my blood pressure significantly.

I've rummaged through the support pages on the corel website, and all it talks about is paying for extended warranty for technical support (of course I'm way out of my 30-days cover). 

I don't see why I should have to pay corel for technical support to get them to reactivate my perfectly legal and licenced X6. Does anyone have any suggestions??  Need to get back to work and getting a bit desperate - Corel are REALLY not my favourite people just at the moment!  

Help!

Thanks

John

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  • 0 over 9 years ago
    Update:
    Came into the office this morning ready to battle my machine and corel, expecting to have to crack it open again to switch hard drives back.

    However, I tried booting up corel and it loaded up fine - with no warning, all fully functional again... I've not done anything nor changed anything since yesterday. Very strange indeed. Closed it down, loaded it up again, all fine, as if nothing had happened. I don't know if it's a factor, but I have been signed into corel the whole time. I wonder if things have just taken a while to sort themselves out at their end.

    Obviously I'm very pleased about this - but totally baffled as to what has just happened!

    Thanks to those who offered suggestions.

    Back to work.

    John
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