What is the deal with Corel Tech Support? Why do they make you pay to fix their problems.? I STILL have the same issue with X6 that I had with X5...but didn't with X3.
I send them a support email stating my problem and get a canned response to restart corel while holding F8. Really? because I'm stupid and never thought of that...NOT!!!
I get another one asking if I updated the software with the latest service packs...after specifically stating that I updated X6 to the most current version via download. What I didn't word it exactly service pack so I'm stupid and don't know how to update the software?
Also, after repeated attempts to answer their emails, I never get a response back and have to open another ticket. I now have 4 tickets open regarding printing.
This is unbelievable. Sorry for the rant.
Problem is that companies are run by accountants, not by technical people.
Accountants, by definition, know only the cost of everything and the value of nothing. So, a third party company can offer to do support using imbeciles without product knowledge from somewhere obscure. They will agree to do it for 10% less than the cost of doing it in house with intelligent people that actually understand the product and use it on a day to day basis. The accountant will always insist on taking that option, no matter how much the more intelligent people (sometimes even including the directors of the company) will insist that it cannot work.
As you say, its not just Corel that has this problem. Almost every technical company employing more than 10 people does it the same way, and has exactly the same problems as a result.
TReischl said:one of my machines will not allow access to online clipart.
TReischl said:"commercial" licenses only allow one install
TReischl said:My magic word for them is ADOBE