What is the deal with Corel Tech Support? Why do they make you pay to fix their problems.? I STILL have the same issue with X6 that I had with X5...but didn't with X3.
I send them a support email stating my problem and get a canned response to restart corel while holding F8. Really? because I'm stupid and never thought of that...NOT!!!
I get another one asking if I updated the software with the latest service packs...after specifically stating that I updated X6 to the most current version via download. What I didn't word it exactly service pack so I'm stupid and don't know how to update the software?
Also, after repeated attempts to answer their emails, I never get a response back and have to open another ticket. I now have 4 tickets open regarding printing.
This is unbelievable. Sorry for the rant.
HI Jim.
Best to come here first. We don't charge and we and happy to help. You'll get info from fellow users that spans many different workflows and experiences.
~John
I normally do come here first, and with this situation, I did. So far I haven't found any help. I'll give it a few days here and see what happens.
Thank you for reading my rant. :)
Looks like no luck with any help.
After 12 months of repeated crashing due to bitmap and powerclip editing (was fine in X3), my copy of X5 has been disabled. Thought I had purchased an UPGRADE, not a subscription, but can't find out for sure as the 'Tech Support' merry-go-round has made me feel quite ill, and being overseas, phone support is not being answered.
Meanwhile, I am unable to continue working / earning income. Colleague has suggested getting a pirated X6. Am reluctant, but may be the only course of action from here!
Tech support is a joke at best! They are busy trying to "close out" support tickets by whatever means they can.
In my case, their crazy "counter" that figures out how many machines the software is installed on has gone berserk, so one of my machines will not allow access to online clipart. After who knows how many back and forth emails suggesting I read the knowledge base, telling me that "commercial" licenses only allow one install, but home versions allow 3, etc, etc, ad nauseam, I finally just called their sales department and burned their ears a bit.
My magic word for them is ADOBE....spell it, know it, live it and ask them if they figure they can get a job over there if this keeps up. They may be "saving" all sorts of money with this "support" scheme, right up until they lose their user base.
I find nearly all company customer support is the same. They don't fully read the question and most responses are from a flow chart. Anything outside of the norm they are lost and try to fob you off with suggesting you upgrade.