Something happened to cause Corel to misbehave. The menu bar disappeared, so I tried to run a repair. That didn't work so I had a tech try to fix it After five hours, he couldn't get it to install.
Below are his notes. Any ideas about what's happening? Luckily, I have a new computer being delivered in a couple days. However, I would like to know what's going on:)
Thanks for any help on this~
Patty
SERVICE NOTESAug 21, 2014Reference ID: 9spDOJK4nfAssociated toLMI ID - 293695057ISIS - noneMAC - F8-0F-41-30-39-F4TANG - 9spDOJK4nfBreeze - 143019868Mission Details- Installation:- Installation of requested software. Verification of functionality.- Troubleshooting:- Troubleshooting: Resolution of issues, including install and uninstall, crashing and errors.Verification of functionality.Software: Corel draw x4 / x6= Remotely logged into client's computer= Rebooted and verified all functionality.= Removed tools.= Additional Notes: Client needs assistance can't get corel to reinstall. I connected to suspect andperformed a software service.DebriefingVerified corel errors, ran jv16 to uninstall all old traces of the corel program, removed all traces withFMOD and cleaned all left over regkeys with ccleaner.- Reinstalled version x4 but x6 upgrade will error and not install fully. I looked into it and the forumssay to contact corel. Answered questions client had.RecommendationsThanks again for choosing Geek Squad. If there's anything you need in the future, please contact usagain and let us know.Aug 21, 2014Contact InformationAgent David S.Badge #8673Phone: 1800.433.5778Warranty InformationIs this work warrantied? YesWarranty expiration date: Sep 20, 2014Suspect 1 :: PCPCDashboardSystem Information--------------------------------------------------------------------------------------------OS Windows 7 Home Premium x64 Edition 6.1 (build: 7601) Service Pack 1BIOS Version American Megatrends Inc. P01-B3Last booted 8/21/2014 9:01 AMComputer Name JERRY-PCComputer Description jerry-PCInteractive User jerry-PC\jerryDefault Browser Internet ExplorerDefault Browser Path C:\Program Files\Internet Explorer\iexplore.exeDefault Browser Version 11.00.9600.17239Device screen 1024 x 768 x 32CPU Information-----------------------------------------------------CPU Name AMD Athlon(tm) II X2 220 ProcessorCPU Clock 2812 MHzCPU Description Number 2 Level 16 Model 6 Stepping 3CPU Usage 13%Aug 21, 2014Memory Information-------------------------------Physical Memory Size 2.74 GBPhysical Memory Used 1.05 GBPhysical Memory Used % 38%Physical Memory Free 1.69 GBPhysical Memory Free % 61%Commit Memory Size 6.87 GBCommit Memory Used 1.10 GBCommit Memory Used % 16%Commit Memory Free 5.76 GBCommit Memory Free % 83%Disk DrivesDrive Size Free % in use-----------------------------------------C:\ 911.88 GB 829.88 GB 9%D:\ 6.22 GB 0 KB 100%E:\ 1,863.01 GB 1,447.58 GB 23%F:\ 0%Processes (Top 5 per CPU)Name CPU% Memory-----------------------------------System Idle Process 87%LMI_Rescue_srv.exe 7% 51.46 MBLMI_Rescue_srv.exe 3% 27.19 MBLMI_Rescue.exe 2% 32.68 MBsvchost.exe 1% 38.94 MBEvents (Last 5 Errors)Type Generated Source Event ID----------------------------------------------------------Aug 21, 20148/21/2014 9:27 AM MsiInstaller 10138/21/2014 9:27 AM MsiInstaller 10138/21/2014 9:03 AM Service Control Manager 70008/21/2014 9:03 AM Service Control Manager 70388/21/2014 9:03 AM WinMgmt 10Powered by TCPDF (www.tcpdf.org)
Patty Powers said:Verified corel errors, ran jv16 to uninstall all old traces of the corel program, removed all traces withFMOD and cleaned all left over regkeys with ccleaner.
Might be a good idea to uninstall the shell extension as well and manually remove left over user files? He says he verified "corel errors" but does not state what errors? I got a feeling jv16 did not find some stuff outside of the o/s.
When you go to install what do you see when it stops? error number or statement?
Bob,
This is very strange..I uninstalled X4 and X6. X4 works fine. X6 "installed". But, when I went to open the program, it wasn't there. The only thing X6 has is tray, bitmap patterns and samples. Should I go ahead and uninstall 4 and 6 and manually remove what's left?
Thanks!!
New error code...Unable to load CorelDraw.dll error code 127.
Frustrating!!
Patty Powers said:Unable to load CorelDraw.dll error code 127.
Although it says CorelDraw.dill error it sounds like a windows issue. Perhaps someone from Corel can answer this better.
don't ask me how, I was able to get it to work. A lot of trial and error and ended up doing a system restore. I'm back up and running and waiting for my new computer to arrive~
Thanks, Bob:)