Well, I thought I had fixed this problem, and even responded in a couple other posts that it was working again. I was wrong. I had cleaned my registry and the program (PhotoPaint X7) loaded faster, and when I tested cutout lab on a small PNG file, the preview worked, and when I clicked "Ok", it also worked perfectly. So I thought the registry cleaning fixed the issue.However, when I open a larger image (not huge, just something like 1024 x 768 pixels....and use image cutout lab, I'm able to preview it just fine. BUT...when I click OK, the program crashes. I tried to do the F8 when starting the program, but I couldn't even get that function to work. Maybe I was doing it wrong? I pressed F8 while clicking on the PhotoPaint shortcut, and a dialog box popped up asking if I was sure I wanted to revert the workspace to default. When I clicked "Yes", the dialog box disappeared, and Corel didn't open.I read online to go to Uninstall a Program, double click on Corel Graphics Suite, and do a repair, which I did. Still, cutout lab crashes anytime I use it on a graphic larger than 200x300 pixels. Again, the preview works fine, but when you click "Ok" to complete the cutout, the program crashes. Seems like some sort of memory issue, or a software conflict of some sort. I'm using .NET version 4.8 so that MIGHT be the problem?? I can't remember when the crashes began because while I use PhotoPaint almost every day, I don't have need to use cutout lab all the time. Could be a month in between uses, and other software or changes to the system take place during that time, so I can't trace a specific action to the cause.I have 16GB of high speed memory installed in the PC, along with a high-end graphics card (I do graphic design for a living). The cutout lab used to work perfectly, so there's apparently a conflict somewhere. My guess it's not hardware related because no changes to the hardware have been made since it last worked. I know others on the forum have experienced the same issue, and no answers were given that resolved the problem. LOL...I'm not holding out much hope for Corel to come through with a solution (based on what I've seen in other threads....but I'm an eternal optimist.)So Corel, any ideas what might be causing it?? I'll keep testing on my end (disabling certain programs to try and identify any conflicts, etc.)...and will update this thread if I find anything.Thanks,Dave
Found two entries in my Windows Event Viewer that may help:This was listed as a .NET runtime error and preceded the crash by a second or two:
Whoa! That pasted in a table format. Sorry. Here's the other error (the actual application error):
dbfcf43a-55c9-11eb-a875-902b34d30e62
Note that I used Microsoft's tool to verify the integrity of all .NET versions on my system, and all passed the test. Also, I ran SFC to make sure no Windows files were corrupted, and those were fine too. Any ideas?Dave
Another Update (I found a way to make it work...and tested it over and over). It's not a perfect solution, but for now it seems to work.
I was experimenting with cutout lab and discovered something interesting. If you only use cutout lab only on an object layer, it seems to work fine. In other words, if there's a photo of a house with a sky that's very washed out, and I want to cut the sky out, and put a nice blue sky behind it instead...there are two ways of accomplishing it. One, is to use cutout lab on just the original image, however that seems to crash the program every time I try. BUT...I discovered tonight that if I copy and paste the original image on top of itself, so that it becomes a separate object layer, I can use cutout lab on the layer successfully. It doesn't work on the background (the original image), but it works on the duplicate image when layered on top as a new object.
I don't know why that is, but it's a relief to have found a workaround for the time being. Maybe that also helps tech support figure out what's causing the program crashes when trying to use cutout lab on the background (which used to work, but now doesn't).
Dave
UPDATE:Corel support responded in less than 24 hours (thank you Raja!!), and their solution worked! Cutout lab is now working perfectly!! Here's the solution (pasted from their follow up email):Please try the following suggestions below:1. Delete Temporary Files•Click on the Windows Start menu at the bottom left side of your screen.•Type into the search box: %temp% (or type the %temp% RUN command window).•Hit Enter and the Temp directory will open.•Hit Ctrl+A on the keyboard to Select All.•Hit the Delete key and then press OK or hit Enter to the message asking if you are sure you wish to delete.•Skip all files that cannot be deleted (there will usually be about 3 to 5 temp files in use by windows at any giventime which cannot be deleted).•Closeout of the temp directory.2. Clear the contents of the messages folder.Steps to delete the files in the Corel messages folder.• Close all programs• Click on the start button• Go to the search box and type Run• Click on the Run program.• In the Open: text box type: %appdata% and press Enter• Locate and open the Corel folder.• Locate and open the folder named: Messages.• Click one file to select it then press CTRL+A to select all• Press Delete on your keyboard to delete the files. Click Skip if you get warnings that certain files may be in use.• Close the window.• Launch CorelDRAW.
Hope that saves someone a little heartache and frustration!!Dave