Can't sign in error: serial number already used?

chuck19020
over 8 years ago

 I can sign in on Corel website, and product registration is in my account.  But can't using corel draw X7 sign in for updates or any other function needing web activity.

I'm thinking it's because I registered my first installation at the web site, not during program installation. So every time the X7 program tries to log in it reads the serial number and won't complete the built in registration part of the installation process.

Does this make since? I think the installation automatically registers the serial number. But because I already registered it before installation I am having this problem.

How can I correct this.

Also my X7 installation has bar code, but doesn't have QR codes function???

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  • 0 over 8 years ago
    Hi Chuck19020

    I work at Corel and I might be able to determine the reason for the problem, if I can't I'll route you to the right people to provide you the support you need.

    Can you send me the logs found in your temp directory by typing %temp% in the windows explorer address bar and finding the log files that start with PCUlog*.* and sending them to me. Make sure you don't share them with anyone as you provide personal information.

    The logs can be zipped and send via email to brian.fraser@corel.com if you would like some assistance.

    Thanks
    Brian Fraser
    CorelDRAW QA
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