Problems with serial number and subscription: Corel Graphic 2019 - MAC

I subscribed for the 365 corel and tried to install. In my corel account, I clicked in my order and get the link for download.

After downloading, this things below listed happened:

1- The first thing that happened was during the installation did not appeared the part of serial number, jumps already for the end of installation, also doesn't let me choose Destination select.

2- SEcond thing that happened is appeared this message:

3- And in the end, after I opened the software and try manually insert my serial number, appeared this message. When I clicked in details, nothing happened. 

(Ive been trying this step more than 10 times, manually inserting the code, copying, taking out the - )