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Problem with CorelDRAW X6 Installation

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Moiz posted on Fri, Mar 23 2012 9:07

Hello,

I'm using Windows 7 Professional SP1 64bit with 4 GB RAM and sufficient disk space.

Processor is Intel(R) Core 2 Duo E7500 @2.93GHz.

 

I've tried to install CorelDRAW X6 trial.

The problem is that I cant get past the EULA. The Next button does not work at all.

I had faced the same problem with Corel Painter 12.

 

Please Help.

 

Thanks and regards.

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Top 10 Contributor
Uruguay
Male
CorelDRAWMaster

Have you downloaded the 64 bits version? have you updated your .NET Framework of Windows?

Ariel Garaza Díaz

  arielgaraza.com


Yes, I'm trying to install 64bit version of CorelDRAW X6.

.NET Framework 4 is also installed.

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee

Hello,

 

This issue has been reported previously. We are not sure of the possible causes. Numerous attempts were made to resolve it, however to date, running the installer using a new Administrator account seems to be the most reliable way to bypass the issue.

 

Additionally, in the following thread, the issue was investigated, and a few proposed solutions were posted. Perhaps this thread might be of some help:  http://community.coreldraw.com/forums/t/22980.aspx.

 

Sharon

This is what it looks like when i try to install CorelDRAW X6.

Additionally, the "Finish" button also does not work when I cancel the installation.

 

Thanks and regards.

Top 500 Contributor
Valley City, N.D.
Male

Just a thought - have you tried to scroll down to the end of the agreement?

Paul Riemerman

Yes Paul, tried that as well.

Top 10 Contributor
Murrieta, California, U.S.
Male

Try using the keyboard shortcut for the Next button, Alt+N

HuMJohn aka Hugh Johnson

I have the same problem. The keyboard shortcut does not work.

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee

If possible, can those experiencing the issue please post additional system configuration details, such as Operating System, Language, default browser, user rights level, etc? Perhaps then we can find a common variable.

Sharon

 

Asus M51Tr notebook, 4 GB ram, 1 GB AMD Radeon HD 3200 video card, 256 GB SSD

Windows 7 64 bit,  language english, administrator level, default browser IE9

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee

We are continuing to investigate, however to date, we have no firm solution. We are trying to recreate the issue internally, to determine what the cause may be. It appears there is something preventing a necessary component of the installer from running, such as JavaScript – perhaps a virus scanning, malware or other security software or Internet Security settings.

In a previous thread, some users were able to get past a similar issue in CorelDRAW Graphics Suite X5 by creating a new account, with Administrator privileges, and have been able to use the buttons to continue the installer. Others have been able to locate and remove a specific registry key that appeared to cause the issue (registry origin unknown).

It would be very helpful if those having the problem could please try:

1)      Create a new account in your Operating System with Administrator rights, log in as that user and run the installer again to see if this resolves the problem.

2)      If comfortable with navigating the registry, check the following key:

a.       HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\

-to see if an additional, non-numeric, entry exists (eg \Zones\a)

As mentioned earlier, it would also be helpful if you could post system configuration details, such as Operating System, user level, default browser and perhaps other software that may be running at the time of the CorelDRAW Graphics Suite X6 installation, such as anti-virus, malware or security software.

 

Thank you, Sharon

This is what registry on my computer looks like.

 

I'm using Windows 7 Professional SP1 64bit with 4 GB RAM and sufficient disk space.

Processor is Intel(R) Core 2 Duo E7500 @2.93GHz.

Running Quick Heal Total Security 12.00 (SP1) while installing CorelDRAW X6.

Default browser Chrome Latest version. Also tried with IE9 (64bit) as default browser.

 

Thanks and regrads.

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee

Thank you for the information.

As I understand it, the Zones that appear should all be numbers. Perhaps you can export the non-numeric Zone (to save it, if it needs to be restored), then delete it and try running the setup again?

To export the key, select it then right click on it and choose Export. Give it a filename and choose Save. Then, delete the non-numeric entry, close the registry and try the installer again.

If it does not help, then you can double-click the file you exported to add the key back into the registry.

Please let us know your results.

Sharon

Thanks Sharon.

Removing that pesky non-numeric registry entry solved the problem for me.

 

Thanks a lot with best regards.

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